The Operations Manager is responsible for managing the day-to-day execution of the company’s E-Commerce Operations, which includes operation management, monitoring picking rates, marshalling, and dispatch. He/She should keep the team motivated and drive them to increase efficiency while working towards organizational goals. Additionally, the Manager will liaise with the store to ensure that customer satisfaction with online services regarding on-time delivery, freshness, quality, and fulfillment of orders is maintained, as well as coordinate with HQ all necessary measures to ensure P&L alignment with the budget.
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Location
Dubai
Responsibilities
- Manage all e-commerce fulfillment operation centers, including coordination with the last mile team.
- Ensure all orders are delivered on time and handed over to the Last Mile team punctually.
- Monitor and assure proper arrangement of all dark stores and stock adequacy.
- Ensure coordination among operations team, commercial team, IT, HO e-merchandise team, and HO services team.
- Manage the e-commerce operations in compliance with policies established by the company.
- Understand, evaluate, and problem-solve logistics, operations, and other system process hurdles.
- Ensure accuracy of delivery quantities, implementing QC audits as defined by loss prevention controls.
- Monitor attendance, disciplinary actions, and performance measures.
- Monitor allocated budget to ensure compliance and take corrective measures when necessary.
- Provide input on the development of the annual budget.
Requirements
- Bachelor’s degree in E-Commerce or Business Administration.
- 5 to 8 years of professional experience in logistics and supply chain.
- E-commerce fulfillment and last mile experience.
- Retail experience is a plus.
What We Offer
At the company, we’re on a mission to create great moments and spread happiness. Join us in a friendly environment, where everyone shares positive vibes and is excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
