The Manager – Partner Product is a leadership role within the Central Digital Transformation team. In this position, you will act as the single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner-facing products and digital processes. The primary focus of this role is to maximize the self-service ratio and significantly save Account Manager (AM) time for our Food and Local Shop partners. You will be responsible for the end-to-end delivery of product solutions that automate manual touchpoints and enhance the digital capabilities of the partner portal. By bridging the gap between technical product features and operational efficiency, you will ensure our partners can manage and grow their businesses independently.
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What’s On Your Plate?
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Product Automation & Self-Service Strategy
- Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
- Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
- Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
- Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.
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Experience & Product Performance Management
- North Star Metrics: Own the Self-Service Ratio as the primary indicator of a successful, low-friction partner experience.
- Product Performance Tracking: Monitor product performance and usage across MENA countries, providing management with regular reports and actionable insights.
- Data-Driven Roadmap: Identify data-backed insights to further efforts on scalable, automated initiatives, acting as a thought leader for the Partner Growth organization.
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Team Leadership & Product Excellence
- High-Performance Coaching: Build a high-performance team through coaching, development, and constant feedback.
- Resource Management: Manage team resources (budget, people) effectively to achieve automation goals.
- Stakeholder Interaction: Coordinate stakeholder meetings across regional sales, global teams, and talabat product/ops teams to ensure seamless alignment on the product roadmap.
Qualifications
- Experience: 7+ years of program or project management experience.
- Industry Background: Prior work experience in an eCommerce, food-tech, or consulting industry is highly preferred.
- Strategic Leadership: Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership is a must.
- Technical Stack: Required proficiency in creating dashboards and visualizations using Tableau, Data Studio, and Looker.
- CRM Expertise: Experience with CRM data, including Salesforce, is required.
- Product Methodology: Deep understanding of product methodologies and demonstrated expertise in the on-time delivery of project solutions with structured documentation.
