About the Job
The Manager – Partner Product is a leadership role within the Central Digital Transformation team. You will act as the single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner-facing products and digital processes.
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Responsibilities
- Maximize the self-service ratio and significantly save Account Manager (AM) time for Food and Local Shop partners.
- Responsible for the end-to-end delivery of product solutions that automate manual touchpoints and enhance the digital capabilities of the partner portal.
- Ensure partners can manage and grow their businesses independently by bridging the gap between technical product features and operational efficiency.
What’s On Your Plate?
- Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
- Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
- Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
- Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.
Qualifications
- 7+ years of program or project management experience.
- Prior work experience in an eCommerce, food-tech, or consulting industry is highly preferred.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership is a must.
- Required proficiency in creating dashboards and visualizations using Tableau, Data Studio, and Looker.
- Experience with CRM data, including Salesforce, is required.
- Deep understanding of product methodologies and demonstrated expertise in the on-time delivery of project solutions with structured documentation.
Job Location
Dubai, United Arab Emirates
