Manager – Partner Product

About the Job
The Manager – Partner Product is a leadership role within the Central Digital Transformation team. You will act as the single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner-facing products and digital processes.

Responsibilities

• Maximize the self-service ratio and significantly save Account Manager (AM) time for Food and Local Shop partners.
• Responsible for the end-to-end delivery of product solutions that automate manual touchpoints and enhance the digital capabilities of the partner portal.
• Ensure partners can manage and grow their businesses independently by bridging the gap between technical product features and operational efficiency.

What’s On Your Plate?

• Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
• Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
• Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
• Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.

Qualifications

• 7+ years of program or project management experience.
• Prior work experience in an eCommerce, food-tech, or consulting industry is highly preferred.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership is a must.
• Required proficiency in creating dashboards and visualizations using Tableau, Data Studio, and Looker.
• Experience with CRM data, including Salesforce, is required.
• Deep understanding of product methodologies and demonstrated expertise in the on-time delivery of project solutions with structured documentation.

Job Location
Dubai, United Arab Emirates