Manager - People & Organisation | Emirati Talent

ABOUT THE ROLE
The Manager – Human Capital Operations ensures the consistent implementation of Human Capital policies and procedures across the assigned district. This role is pivotal in coordinating with various teams to support employee recruitment, development, and compliance with established policies.

RESPONSIBILITIES

• Ensure the consistent implementation and compliance of Human Capital policies, procedures, and processes across the assigned district.
• Coordinate with Talent Acquisition and Talent Management to support internal and external sourcing, recruitment, candidate assessment, and timely employee mobilization.
• Manage and oversee employee-related HC services and documentation, ensuring employees receive appropriate support and required documents.
• Address employee grievances and workplace matters while conducting regular store visits to monitor attendance, dress code, and policy compliance.
• Coordinate with Payroll and Benefits teams to ensure employees receive accurate remuneration and applicable benefits.
• Partner with relevant teams and external providers to identify, coordinate, and facilitate employee training and development requirements, including on-the-job training.
• Support the performance management process, including objective setting, performance monitoring, appraisal coordination, constructive feedback, and talent development for key roles.
• Review and provide HC reports and workforce insights while contributing to manpower planning and ensuring district HC requirements are effectively communicated to Head Office.

REQUIREMENTS

• Diploma in Business Administration, Human Resources, or a related field; professional HR certification such as CIPD or SHRM is preferred.
• Minimum 5 years of relevant HR/HC experience, including at least 1 year within the retail sector.
• Demonstrated ability to implement and maintain compliance with Human Capital policies and procedures across assigned locations.
• Strong focus on employee support and operational effectiveness, including timely grievance resolution, regular site visits, and maintaining workforce requirements.
• Ability to produce accurate and timely HC reports and monitor adherence to organizational policies and procedures.
• Strong time management, supervisory, problem-solving, communication, and interpersonal skills, with the ability to perform effectively under pressure.

WHAT WE OFFER

• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.