Overview
The company is seeking a commercially focused payments professional to support the growth of Processing and Programme Management solutions across EEMEA. This role combines business development, customer relationship management, programme leadership and industry engagement. The successful candidate will be responsible for building and managing sales opportunities, driving customer acquisitions, supporting renewals, developing strategic client relationships and ensuring the successful delivery of customer programmes.
Working closely with customers, partners and internal stakeholders, this individual will play a key role in expanding the company's presence across banks, fintechs, programme managers, airlines, retailers, corporate issuers and other participants within the payments ecosystem. This role is ideal for someone who enjoys building relationships, identifying commercial opportunities, solving customer challenges and delivering measurable business outcomes in a fast-paced and evolving industry.
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Role
Commercial Growth & Business Development
- Build, develop and manage a robust pipeline of Processing and Programme Management opportunities across the region.
- Identify, qualify and pursue new business opportunities across existing and emerging customer segments.
- Develop and execute targeted growth plans across financial institutions, fintechs, programme managers, airlines, retailers, corporate issuers and other payment ecosystem participants.
Client Relationship Management
- Build and maintain strong relationships with customers, partners and key stakeholders across the payments ecosystem.
- Develop and execute account growth plans focused on customer retention, expansion and long-term value creation.
- Act as a trusted partner to customers by understanding their business objectives and helping them navigate complex payments and programme management challenges.
Programme Management & Delivery
- Support customers throughout the programme lifecycle, from opportunity assessment and solution design through implementation and commercialisation.
- Coordinate internal and external stakeholders to ensure successful programme delivery and positive customer outcomes.
- Identify delivery risks, manage escalations and coordinate resolution activities where required.
Partner & Ecosystem Management
- Build and maintain relationships with processors, fintechs, technology providers and strategic ecosystem partners.
- Identify opportunities to strengthen the company's partner ecosystem and expand market reach.
Market Engagement
- Represent the company at industry conferences, customer events and ecosystem forums, developing relationships and identifying opportunities to grow the business.
- Share market insights and customer feedback to support future business development opportunities and commercial growth initiatives.
All About You
You have experience within payments, banking, fintech, issuing, processing or programme management and have demonstrated an ability to deliver commercial and customer outcomes. A strong understanding of the payments ecosystem is essential. You are a commercially minded problem solver who enjoys building relationships, identifying opportunities and converting them into tangible business outcomes.
Skills & Competencies
You are a strong relationship builder with the ability to influence, negotiate and collaborate across customers, partners and internal stakeholders. You combine commercial acumen with sound judgement, are comfortable operating in ambiguity and can manage multiple priorities simultaneously.
What Success Looks Like
The successful candidate will become a trusted partner to customers, a valued contributor within the regional team and a recognised specialist within the payments ecosystem. They will build a sustainable pipeline of opportunities, support the successful delivery of customer programmes and contribute meaningfully to revenue growth and customer retention.
Corporate Security Responsibility
All activities involving access to the company's assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security.
