About the Role
This role is essential for driving sales performance and operational excellence within the branch. You will be responsible for executing the branch sales strategy, managing financial performance, ensuring compliance, leading the team, and fostering customer relationships. The ideal candidate will leverage their expertise to achieve monthly, quarterly, and annual targets for both new and pre-owned business while maintaining high customer satisfaction and loyalty.
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Responsibilities
Strategic
- Execute branch sales strategy to achieve monthly, quarterly, and annual targets for both new and pre-owned business.
- Prepare and monitor branch budget, operating expenses, and profitability, controlling costs and optimizing resource allocation for maximum efficiency. Drive add-on product sales to increase profitability.
- Oversee daily branch operations in compliance with company and stakeholder regulations, ensuring showroom inventory adheres to OEM display standards. Implement HSSE mandates effectively.
- Recruit, train, and retain high-performing associates in both frontline and support roles. Support the Head of Sales with training and development in alignment with the company way of selling.
- Focus on customer relationship management strategies that drive sales, retention, and loyalty, ensuring a consistent customer experience across sales and aftersales.
Operational
- Monitor daily activities, track performance metrics, and implement corrective actions to address shortfalls. Conduct regular meetings for performance reviews.
- Track customer discounts, trade-in values, cash flows, and accounts receivable to maximize sales opportunities and margin retention.
- Collaborate closely with Aftersales to enhance customer excellence and ensure smoother operational synergy.
- Promptly resolve customer complaints and escalations while overseeing customer touchpoints in line with the sales process journey.
- Drive employee and customer engagement programs by fostering training, development, and succession planning initiatives.
- Ensure compliance with company policies and implement risk mitigation measures through regular spot-check audits.
- Protect branch assets and data by enforcing security protocols and addressing operational incidents promptly.
- Implement effective inventory control to ensure optimal vehicle availability while avoiding overstocking or excessive transfers.
- Ensure accurate and timely reporting of sales, forecasts, sales inventory, and financial data.
