The Manager Service Design & Implementation is responsible for managing end-to-end service development projects. The role involves establishing, developing, and maintaining service procedures that are operationally feasible, efficient, and compliant with safety, regulatory, and brand standards.
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Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time
Key Responsibilities:
- Develop, design, and refine inflight services and service delivery procedures based on product, culinary, and customer experience concepts.
- Ensure consistency, efficiency, and operational feasibility in service design and processes.
- Analyze trend data and conduct routine audits to refine standards and monitor product performance.
- Create and approve updates to Service & Hospitality manuals and crew reference materials.
- Design cost-efficient onboard logistics, including equipment definition and service profiles.
- Facilitate co-creation workshops for inflight services, product trials, and other service development projects.
- Lead service and product development for new aircraft and route introductions.
- Coach and develop brand ambassadors to enhance customer experience propositions.
- Evaluate data trends for improvements in onboard products and service procedures.
- Collaborate with key stakeholders to ensure service and hospitality standards are understood and implemented.
Education & Experience Requirements:
- Bachelor’s degree, ideally in Business, Hospitality, Hotel Management, or Information Technology.
- Minimum of 5 years of relevant experience, with a flying license being essential.
- 8 years of experience working as a Cabin Senior or Manager within an inflight service and hospitality environment is preferred.
Language Requirements: Not specified.
