Manager Service Design Implementation

The Manager Service Design & Implementation is responsible for managing end-to-end service development projects. The role involves establishing, developing, and maintaining service procedures that are operationally feasible, efficient, and compliant with safety, regulatory, and brand standards.

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time

Key Responsibilities:

• Develop, design, and refine inflight services and service delivery procedures based on product, culinary, and customer experience concepts.
• Ensure consistency, efficiency, and operational feasibility in service design and processes.
• Analyze trend data and conduct routine audits to refine standards and monitor product performance.
• Create and approve updates to Service & Hospitality manuals and crew reference materials.
• Design cost-efficient onboard logistics, including equipment definition and service profiles.
• Facilitate co-creation workshops for inflight services, product trials, and other service development projects.
• Lead service and product development for new aircraft and route introductions.
• Coach and develop brand ambassadors to enhance customer experience propositions.
• Evaluate data trends for improvements in onboard products and service procedures.
• Collaborate with key stakeholders to ensure service and hospitality standards are understood and implemented.

Education & Experience Requirements:

• Bachelor’s degree, ideally in Business, Hospitality, Hotel Management, or Information Technology.
• Minimum of 5 years of relevant experience, with a flying license being essential.
• 8 years of experience working as a Cabin Senior or Manager within an inflight service and hospitality environment is preferred.

Language Requirements: Not specified.