The Manager Service Design & Implementation manages end-to-end service development projects. They are accountable for establishing, developing, and maintaining service procedures that are operationally feasible, efficient and in accordance with safety, regulatory, and brand standards.
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Key Responsibilities:
- Develop, design, and refine inflight services and service delivery procedures based on product, culinary, and customer experience concepts.
- Drive consistency, efficiency, and operational feasibility in service design, ensuring compliance with safety and brand standards.
- Analyze trend data and perform routine audits to refine standards and monitor product performance.
- Create and approve updates to Service & Hospitality manuals and crew reference materials.
- Manage and facilitate end-to-end co-creation workshops for inflight service and product trials.
- Lead service and product development working groups for new aircraft entry-into-service and other program implementations.
- Coach and develop brand ambassadors to support cabin crew in delivering customer experience propositions.
- Evaluate data trends for improvements to onboard products and service procedures.
- Partner with stakeholders to ensure service & hospitality standards are understood and supported.
Qualifications:
- Bachelor’s degree with 5 years of experience, preferably in Business, Hospitality, Hotel Management, or Information Technology.
- Essential: Flying license.
- 8 years of experience working as a Cabin Senior or Manager.
- Experience in an Inflight Service & Hospitality environment is desired.
Work Conditions: On-site, Full-time
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
The company aims to shape the future of global aviation, connecting people across continents and cultures while driving growth and excellence in the airline industry.
