Manager | ServiceNow Integrated Risk Management

As a Manager, you will demonstrate and develop your capabilities in leading full-lifecycle ServiceNow IRM programmes covering Risk, Policy & Compliance, Audit, BCM, TPRM, and Operational Resilience — from scoping and planning through deployment and value realization. You will serve as the senior delivery contact for clients, managing stakeholders such as CRO/CISO/Head of Compliance, steering committees, and escalations. Your responsibilities will include defining GRC target operating models, ServiceNow solution architectures, module rollout roadmaps, and integration strategies, as well as providing design authority and quality assurance over solution designs, configurations, and client-facing deliverables.

Responsibilities

• Lead full-lifecycle ServiceNow IRM programmes covering Risk, Policy & Compliance, Audit, BCM, TPRM, and Operational Resilience.
• Define GRC target operating models, ServiceNow solution architectures, and module rollout roadmaps.
• Manage and develop teams of 3–10 consultants across multiple countries, focusing on utilization, coaching, and performance management.
• Advise clients on aligning ServiceNow IRM implementations with regional regulations and international standards.
• Build practice assets, including accelerators, pre-configured regulatory content, and thought leadership on resilience and third-party risk.

Requirements

• Bachelor's degree required; Master's degree (MBA or MSc) is a plus.
• 8–12 years of total experience with 5+ years on the ServiceNow platform.
• Proven leadership of TPRM transformations and substantial experience in BCM programmes.
• Strong command of the ServiceNow platform and familiarity with other GRC tools.
• Fluency in English is required; Arabic language skills are advantageous for certain regions.