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Manager Site Reliability Engineer

Unlock employer Dubai, United Arab Emirates Posted: 30 Jan 2026

Financial

  • Estimate: $90k - $120k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

At the company, we are committed to fostering an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. Our company, established in 2007, offers an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by building lasting customer relationships. We are a fast-growing SaaS company, and we are seeking a Manager for our Site Reliability Engineering (SRE) team.

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In this role, you will build and manage our global SRE team responsible for monitoring all installed systems, environments, and infrastructure, while resolving issues via our notification system.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions:

  • Hybrid work model: 3 days from the office, 2 days from home
  • Full-time position
  • Up to 5 weeks "work from anywhere" per year

What You'll Be Doing:

  • Leading the SRE team, setting objectives, and guiding them to achieve high reliability while balancing cost and performance SLAs.
  • Collaborating with platform and product engineering teams to embed reliability and operational best practices into the software development lifecycle.
  • Developing and implementing SRE policies, including service level objectives (SLOs), service level indicators (SLIs), and error budgets.
  • Driving automation across operations to minimize manual work and enhance system performance and scalability.
  • Overseeing incident management, post-mortem analyses, and root cause investigations to enhance system reliability.
  • Facilitating capacity planning and scalability exercises to manage growth and optimize resource use.
  • Ensuring effective disaster recovery plans and testing to maintain business continuity for customer webstores.
  • Promoting a culture of continuous improvement by mentoring team members and fostering innovation.

Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
  • At least 5 years of experience in Site Reliability Engineering, with 2+ years in a leadership role.
  • Proven expertise in cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration (e.g., Kubernetes).
  • Strong understanding of network protocols, load balancing, and high availability configurations.
  • Experience with software development solutions in SRE and familiarity with programming languages such as PowerShell, C#, Python, Go, or Java.
  • Proficiency in automation tools and infrastructure as code (e.g., Terraform, Ansible).
  • Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) is required; Dynatrace knowledge is a plus.
  • Excellent problem-solving skills, with the ability to tackle complex issues under pressure.
  • Outstanding leadership qualities, with a track record of developing high-performing teams.
  • Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.

We encourage individuals who share our vision and are excited about growing with us to apply for this role.

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