At the company, we are committed to fostering an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. Our company, established in 2007, offers an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by building lasting customer relationships. We are a fast-growing SaaS company, and we are seeking a Manager for our Site Reliability Engineering (SRE) team.
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In this role, you will build and manage our global SRE team responsible for monitoring all installed systems, environments, and infrastructure, while resolving issues via our notification system.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions:
- Hybrid work model: 3 days from the office, 2 days from home
- Full-time position
- Up to 5 weeks "work from anywhere" per year
What You'll Be Doing:
- Leading the SRE team, setting objectives, and guiding them to achieve high reliability while balancing cost and performance SLAs.
- Collaborating with platform and product engineering teams to embed reliability and operational best practices into the software development lifecycle.
- Developing and implementing SRE policies, including service level objectives (SLOs), service level indicators (SLIs), and error budgets.
- Driving automation across operations to minimize manual work and enhance system performance and scalability.
- Overseeing incident management, post-mortem analyses, and root cause investigations to enhance system reliability.
- Facilitating capacity planning and scalability exercises to manage growth and optimize resource use.
- Ensuring effective disaster recovery plans and testing to maintain business continuity for customer webstores.
- Promoting a culture of continuous improvement by mentoring team members and fostering innovation.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
- At least 5 years of experience in Site Reliability Engineering, with 2+ years in a leadership role.
- Proven expertise in cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration (e.g., Kubernetes).
- Strong understanding of network protocols, load balancing, and high availability configurations.
- Experience with software development solutions in SRE and familiarity with programming languages such as PowerShell, C#, Python, Go, or Java.
- Proficiency in automation tools and infrastructure as code (e.g., Terraform, Ansible).
- Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) is required; Dynatrace knowledge is a plus.
- Excellent problem-solving skills, with the ability to tackle complex issues under pressure.
- Outstanding leadership qualities, with a track record of developing high-performing teams.
- Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.
We encourage individuals who share our vision and are excited about growing with us to apply for this role.
