About the Job
We are seeking a highly skilled and experienced Manager of Software Application Administration and Integration to join our dynamic team. This role requires a deep understanding of Atlassian Jira and GitLab systems to support our organization's software development and project management needs.
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Key Accountabilities & Activities
- Configure and maintain: Administer Atlassian Jira and GitLab instances, including workflows, custom fields, permissions, and notifications.
- Enhance functionality: Develop and maintain custom scripts, plugins, and integrations to improve Jira and GitLab capabilities.
- Provide support: Offer technical expertise to teams using Jira and GitLab for issue tracking, project management, and version control.
- Collaborate and gather requirements: Work with stakeholders to define system enhancements and prioritize tasks.
- System maintenance: Perform regular system maintenance and upgrades to ensure optimal performance.
- Documentation: Create and maintain detailed technical and user documentation for Jira and GitLab processes.
- Troubleshoot: Resolve issues related to Jira workflows, permissions, and integrations.
- Conduct training: Facilitate training sessions to educate users on best practices and new features.
- Stay current: Keep up with industry trends in Atlassian and GitLab administration.
- Participate in projects: Engage in cross-functional initiatives as a subject matter expert for Jira and GitLab.
Background, Skills & Qualifications
- Experience: Proven experience as a Jira and GitLab Administrator in a large-scale organization.
- Knowledge: Strong understanding of Jira and GitLab architecture, administration, and configuration.
- Scripting skills: Proficiency in scripting languages such as Python, Groovy, or Bash for automation.
- Customization: Ability to customize Jira workflows, screens, fields, and dashboards.
- Methodologies: Familiarity with Agile methodologies and tools, including Scrum and Kanban.
- Problem-solving: Excellent troubleshooting abilities within Jira and GitLab environments.
- Version control: Solid understanding of version control systems, particularly Git.
- Integration experience: Experience integrating Jira and GitLab with other applications and tools, especially CI/CD pipelines.
- Communication: Strong communication skills to interact effectively with technical and non-technical stakeholders.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- At least 8 years of proven experience in a similar role within a software development or IT operations environment.
- Atlassian certifications such as Jira Administrator or Agile Development with Jira Software are preferred.
- Experience with GitLab CI/CD pipelines and Docker/containerization is preferred.
- Knowledge of DevOps principles and practices is preferred.
