About the Role
As a Manager - Solutions, your primary responsibility will be to design and implement innovative solutions to solve complex business problems for clients. You will collaborate closely with the sales, partners, product, and technical teams to understand customer requirements and propose suitable technologies and solutions.
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Key Responsibilities
- Collaborate with the sales team to understand customer requirements, promote the sale of company products and solutions, and provide presale support, such as preparing high-quality slides, demonstrations, designing business storylines, and conducting market research.
- Work closely with clients to identify their needs and challenges, designing effective solutions using in-house or partner products or services.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
- Develop and propose detailed solution architectures that meet customer requirements.
- Collaborate with product and engineering teams to ensure that solutions are viable and can be implemented as proposed.
- Provide technical support and guidance during the pre-sales process, including preparing technical responses to RFPs and RFIs.
- Act as a liaison between the customer, sales, and technical teams during the implementation of the solution.
- Enhance the partner ecosystem by connecting renowned technical companies or solutions aligned with strategic approaches.
- Stay up-to-date with the latest industry trends, technologies, and competitive products to ensure solutions remain current and competitive.
- Participate in trade shows, conferences, and other events to represent the company, network with industry professionals, and promote solutions.
- Provide field experience feedback to internal cross-functional teams regarding product, selling, competitive, etc. matters.
- Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business Management, or a related field.
- Master’s degree preferred.
Experience
- 7+ years of demonstrated experience as a Solutions Manager, Solutions Engineer, Sales/Pre-sales Engineer, or a comparable role in a tech company within the domains of Government, Enterprise, Finance, Energy, or Utilities.
Skills
- Strong technical background with a comprehensive understanding of various software, hardware, and networking systems.
- Excellent problem-solving skills, with the ability to translate complex technical concepts into understandable terms for clients.
- Strong presentation skills with the ability to explain technical concepts to a non-technical audience.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with multiple teams.
- Strong customer service orientation with a focus on customer satisfaction.
- Willingness to travel as required.
What working at the company offers:
- Culture: An open, diverse, and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
- Career: Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.
- Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits, and more.
