About the job
The company powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
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The Transfer Solutions team is looking for a Manager, Digital Partners to drive our Digital Partner strategy for East Arabia and deliver commercial product launches and success. The successful candidate will achieve sales targets, deepen existing partnerships, originate new business, and lead the commercialization of the company solutions.
The role requires strong knowledge of payments, remittances, fintech, and cross-border solutions, together with the ability to advise clients and mobilize Product, Implementation, Compliance, Operations, Finance, and Customer Success teams to deliver measurable business outcomes.
Role
Business Development & Revenue Growth
- Own and exceed annual revenue, transaction volume, and new-client acquisition targets.
- Originate and convert opportunities across fintechs, digital wallets, remittance providers, banks, telcos, and payment institutions.
- Develop market-entry and expansion strategies that accelerate adoption of the company Cross-Border Services.
- Maintain a qualified sales pipeline, provide accurate forecasts, and drive disciplined opportunity management.
- Build compelling commercial proposals and lead negotiations with prospective and existing clients.
Client Relationship Management
- Serve as the primary relationship owner for a portfolio of strategic clients and establish trusted executive-level partnerships.
- Lead regular business reviews focused on performance, priorities, risks, and growth opportunities.
- Translate client objectives and market needs into corridor expansion, new use cases, and relevant cross-sell opportunities.
- Drive adoption, retention, transaction growth, and long-term client satisfaction.
Commercialization & Portfolio Expansion
- Develop market-specific growth plans and business cases for new corridors, segments, and use cases.
- Lead clients from onboarding and launch through post-launch optimization and scale-up.
- Track portfolio performance and execute targeted initiatives to improve volume, revenue, and product penetration.
Cross-Functional Leadership
- Mobilize Product, Implementation, Compliance, Operations, Finance, and Customer Success teams to deliver seamless execution.
- Resolve commercial and delivery barriers, clarify ownership, and accelerate client outcomes.
- Provide clear executive updates on progress, risks, decisions, and dependencies.
Market Intelligence & Strategy
- Monitor industry trends, competitor activities, regulatory developments, and emerging payment innovations.
- Provide market insights to influence regional strategy and product development.
- Identify new corridors, customer segments, and growth opportunities within the cross-border payments ecosystem.
Qualifications
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Experience
- Experience in payments, fintech, remittances, banking, transaction banking, or financial services.
- Demonstrated success in achieving revenue, transaction volume, and business development targets.
- Experience owning strategic client relationships and leading complex commercial negotiations.
- Experience in cross-border payments, remittances, card payments, account-to-account payments, or adjacent financial services is strongly preferred.
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Skills
- Strong sales and business development capabilities.
- Excellent relationship management and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Commercial negotiation and contract management experience.
- Ability to develop and execute growth strategies.
- Strong presentation and communication skills.
- Ability to work across multiple regions and cultures.
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Leadership Attributes
- Commercially accountable, client-centric, and comfortable operating with senior executives.
- Able to influence without authority, navigate ambiguity, and translate strategy into disciplined execution.
- Collaborative, culturally agile, and effective across multiple markets and functions.
Preferred
- Knowledge of the company Cross-Border Services, remittance solutions, digital wallets, and payment ecosystems.
- Experience working with fintechs, banks, telcos, or money transfer operators.
- Understanding of regulatory and compliance requirements in cross-border payments.
Success Metrics (KPIs)
- Revenue and transaction volume growth.
- New customer acquisition.
- Expansion of existing customer portfolios.
- Corridor activation and growth.
- Pipeline generation and conversion.
- Customer retention and satisfaction.
- Achievement of annual sales and business objectives.
Corporate Security Responsibility
All activities involving access to the company assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:
- Abide by the company's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with the company's guidelines.
