About the Role
The Transfer Solutions team is seeking a Manager, Digital Partners to spearhead our Digital Partner strategy for East Arabia and ensure successful commercial product launches. This role is pivotal in achieving sales targets, deepening partnerships, originating new business, and leading the commercialization of the company solutions. The ideal candidate should possess strong knowledge of payments, remittances, fintech, and cross-border solutions, coupled with the ability to advise clients effectively and mobilize various internal teams including Product, Implementation, Compliance, Operations, Finance, and Customer Success to deliver measurable business outcomes.
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Responsibilities
Business Development & Revenue Growth
- Own and exceed annual revenue, transaction volume, and new-client acquisition targets.
- Originate and convert opportunities across fintechs, digital wallets, remittance providers, banks, telcos, and payment institutions.
- Develop market-entry and expansion strategies that accelerate the adoption of the company Cross-Border Services.
- Maintain a qualified sales pipeline, provide accurate forecasts, and drive disciplined opportunity management.
- Build compelling commercial proposals and lead negotiations with prospective and existing clients.
Client Relationship Management
- Serve as the primary relationship owner for a portfolio of strategic clients and establish trusted executive-level partnerships.
- Lead regular business reviews focused on performance, priorities, risks, and growth opportunities.
- Translate client objectives and market needs into corridor expansion, new use cases, and relevant cross-sell opportunities.
- Drive adoption, retention, transaction growth, and long-term client satisfaction.
Commercialization & Portfolio Expansion
- Develop market-specific growth plans and business cases for new corridors, segments, and use cases.
- Lead clients from onboarding and launch through post-launch optimization and scale-up.
- Track portfolio performance and execute targeted initiatives to improve volume, revenue, and product penetration.
Cross-Functional Leadership
- Mobilize Product, Implementation, Compliance, Operations, Finance, and Customer Success teams to ensure seamless execution.
- Resolve commercial and delivery barriers, clarify ownership, and accelerate client outcomes.
- Provide clear executive updates on progress, risks, decisions, and dependencies.
Market Intelligence & Strategy
- Monitor industry trends, competitor activities, regulatory developments, and emerging payment innovations.
- Provide market insights to influence regional strategy and product development.
- Identify new corridors, customer segments, and growth opportunities within the cross-border payments ecosystem.
Qualifications
Experience
- Experience in payments, fintech, remittances, banking, transaction banking, or financial services.
- Demonstrated success in achieving revenue, transaction volume, and business development targets.
- Proven track record in owning strategic client relationships and leading complex commercial negotiations.
- Strongly preferred: experience in cross-border payments, remittances, card payments, account-to-account payments, or neighboring financial services.
Skills
- Strong sales and business development capabilities.
- Excellent relationship management and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Commercial negotiation and contract management experience.
- Proficient in developing and executing growth strategies.
- Strong presentation and communication skills.
- Ability to work across multiple regions and cultures.
Leadership Attributes
- Commercially accountable, client-centric, and comfortable operating with senior executives.
- Ability to influence without authority, navigate ambiguity, and translate strategy into disciplined execution.
- Collaborative, culturally agile, and effective across multiple markets and functions.
Preferred
- Knowledge of the company Cross-Border Services, remittance solutions, digital wallets, and payment ecosystems.
- Experience working with fintechs, banks, telcos, or money transfer operators.
- Understanding of regulatory and compliance requirements in cross-border payments.
Success Metrics (KPIs)
- Revenue and transaction volume growth.
- New customer acquisition.
- Expansion of existing customer portfolios.
- Corridor activation and growth.
- Pipeline generation and conversion.
- Customer retention and satisfaction.
- Achievement of annual sales and business objectives.
Corporate Security Responsibility
All activities involving access to company assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:
- Abide by the company’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with the company’s guidelines.
