About the Role
The Manager – Waste Operations is responsible for leading reliable, efficient, and compliant waste collection services across the city. This role combines hands-on operational leadership with a focus on recycling, service quality, and ensuring a seamless visitor experience at a destination that integrates entertainment, sports, and culture.
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Key Responsibilities
- Lead daily operations: Plan collection routes, schedules, shifts, and capacity based on asset operating hours, waste volumes, access restrictions, and peak events.
- Manage contractor performance: Monitor performance against agreed scopes, service-level agreements, and KPIs; resolve service failures and implement corrective actions.
- Maintain service readiness: Oversee collection-point records, bin capacity and condition, vehicle and equipment availability, staffing, and contingency arrangements.
- Support recycling and segregation: Coordinate segregated collections and logistics for delivery to approved recycling, treatment, or disposal facilities, while maintaining required operational documentation.
- Coordinate across city teams: Establish clear interfaces for collection, access arrangements, and handovers, ensuring readiness for new asset openings.
- Respond to operational issues: Coordinate responses to missed collections, spills, equipment outages, and waste accumulation through approved escalation procedures.
- Drive efficiency and accountability: Track service completion, waste quantities, recycling recovery, complaints, and cost per tonne; monitor expenditure and validate contractor invoices.
- Champion safe, compliant delivery: Implement approved environmental and health and safety procedures, support team training, and maintain auditable records.
Requirements
- A bachelor’s degree in Environmental Management, Engineering, Operations Management, or a related discipline, or an equivalent relevant professional qualification supported by substantial waste operations experience.
- At least 8 years of relevant waste management or collection operations experience, including 3 years in a supervisory or management role overseeing service teams or contractors.
- Hands-on experience managing multi-site waste collection, communal or central bin locations, contractors, and receiving-facility interfaces within a city, municipality, large estate, or mixed-use destination.
- Strong capabilities in collection planning, route optimization, fleet and workforce coordination, contractor management, and operational inspections.
- Experience in service mobilization, peak-demand planning, segregation and recycling, operational compliance, KPI reporting, and cost control.
- Strong skills in communication, stakeholder coordination, and data analysis, supported by knowledge of applicable waste and environmental requirements.
