Own high‑visibility payments programmes in Doha—design the roadmap, execute delivery, and prove value with data. This Managing Consultant role blends strategy and execution: shaping issuer/acquirer changes and platform rollouts, shipping activation sprints and merchant initiatives, and landing regulatory/scheme updates with clean controls. You’ll partner cross‑functionally (Product, Risk, Operations, Compliance, Tech/Processor, Marketing) to lift activation, digital adoption, spend, balances, retention, and fee income, while maintaining an auditable control environment.
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Responsibilities
- Ship outcomes (not just activities)
- Lead execution for platform enablement, digital payments adoption, issuer/acquirer change deliveries, authorization/fraud improvements, and regulatory/scheme updates—on time, on budget, in control.
- Design and run activation, usage, balance build, retention across CRM, digital, branch/tele, and merchant channels—owning testing, targeting, controls, and in‑life optimization.
- Recommend pricing constructs, fees, and merchant/GTM partnerships to grow programme profitability within policy and customer‑experience guardrails.
- Build decisioning dashboards (activation, digital adoption, spend, attrition, balances) and test‑and‑learn experiments; rapidly operationalize insights.
- Align Product, Risk, Ops, Compliance, Marketing, Tech/Processor, and vendors; sustain weekly performance cadences and unblock decisions quickly.
- Set success benchmarks (e.g., early‑life activation, digital adoption, usage, retention) and drive post‑launch optimization sprints to sustain gains.
- Achieve measurable growth in monthly spend, balances, and fee income through orchestrated programmes.
Requirements
- 8–12 years in payments programme or project management with proven outcomes across consumer and/or SME portfolios; hands‑on delivery of platform changes and lifecycle programmes.
- Design and execution of activation, usage, balance build, retention; fluency in digital payments adoption drivers (e.g., wallets/tokenization).
- Deliver changes within scheme/regulatory guardrails; strong ops readiness and documentation traceability.
- Data storytelling, experimentation, and decisioning; comfort with Excel/BI; experience defining dashboards and acting on insights.
- Track record aligning cross‑functional teams and vendors to deliver on time/on budget, with weekly performance rhythms.
- Bachelor’s degree; advanced degree/MBA preferred.
- Fluent English; Arabic desirable for GCC/Qatar stakeholders.
- Willingness to travel across EEMEA as needed up to 80%.
