About the Role
As part of the team, you will promote awareness of the brand image both internally and externally while using effective sales techniques to maximize revenue. Your focus will be on maintaining existing guest loyalty to the company by recognizing opportunities to up-sell services and enhancements that create a better experience or event for guests. You will also encourage guests to purchase or schedule preview package sales/tours and will explain the details and requirements for attending a sales presentation to potential owners.
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Responsibilities
- Verify eligibility requirements for preview package sales/tours before scheduling tours for vacation club properties.
- Determine and provide complimentary gifts to guests as a token of appreciation for their patronage (e.g., rewards points, show tickets).
- Answer guest inquiries regarding property facilities and services, ensuring accurate and complete communication.
- Receive, record, and relay messages accurately and legibly.
- Follow company policies and procedures, ensuring a clean and professional personal appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests following company standards, anticipating their service needs and expressing genuine appreciation.
- Communicate clearly and professionally with others, preparing and reviewing written documents accurately.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with colleagues to support common goals and respond appropriately to their concerns.
- Comply with quality assurance standards and expectations.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance; stand, sit, or walk for extended periods as required.
- Perform other reasonable job duties as requested by supervisors.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: No prior related work experience is required.
- Supervisory Experience: None required.
- License or Certification: Not applicable.
Benefits
At the company, we are committed to being an equal opportunity employer and creating a nurturing environment that celebrates the unique backgrounds of our associates. Here, you can join a portfolio of brands with the company, where you will be empowered to perform your best work, pursue your purpose, and be part of an amazing global team.
Work Environment
At a luxury hotel, we pride ourselves on providing exceptional luxury service. As a member of our team, you will play a key role in upholding the "Gold Standards" that guide our operations and ensure that every guest has an extraordinary experience. Join us, and experience a culture where your contributions are valued, and your professional growth is nurtured.
