About the Role
Promote awareness of brand image both internally and externally. Utilize sales techniques to maximize revenue while maintaining guest loyalty. Identify opportunities to up-sell and sell enhancements to improve the company experience or events. Engage with guests and callers to encourage purchasing or scheduling preview package sales/tours, and explain the details and requirements related to attending a sales presentation for potential owners. Ensure that individuals meet eligibility requirements for preview package sales/tours before scheduling a tour for a vacation club property. Provide complimentary gifts to guests as appreciation for their patronage, such as rewards points or show tickets. Address guest inquiries regarding property facilities and services, ensuring all messages are received, recorded, and relayed accurately and completely.
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Responsibilities
- Adhere to all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests in accordance with company standards.
- Anticipate and address guests' service needs while expressing genuine appreciation.
- Communicate with others using clear and professional language; prepare and review written documents accurately.
- Answer telephones with appropriate etiquette.
- Develop and maintain positive working relationships; support team to achieve common goals.
- Listen and respond appropriately to concerns from other employees.
- Comply with quality assurance expectations and standards.
- Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
- Stand, sit, or walk for extended periods as needed.
- Complete other reasonable job duties as assigned by Supervisors.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience necessary.
- License or Certification: None required.
