About the Role
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We are looking for a CRM Executive for UAE to join our UAE team. In this role, you will play a key part in planning, building, and executing CRM campaigns. By collaborating closely with stakeholders across Marketing, Data Analytics, Creative, Product, and Engineering, you will help deliver highly personalized customer communications that align with both commercial objectives and customer needs.
As part of the Central CRM team, which comprises over 30 CRM specialists, you will execute campaigns for the UAE while supporting global strategic initiatives. Your focus will be on expanding our subscriber base and enhancing engagement metrics, primarily aimed at retaining customers. You will serve as the voice of the customer, directing efforts toward enhancing personalized user experiences and activating best-in-class CRM strategies to support marketing initiatives.
What You’ll Be Doing
Your day-to-day responsibilities will include:
- Owning the planning, execution, optimization, and reporting of bespoke campaigns in UAE across various channels such as email and push notifications to support customer growth.
- Creating engaging emails, push notifications, and WhatsApp notifications, ensuring timely and effective execution.
- Identifying and executing evergreen automations and triggers.
- Proactively communicating with stakeholders to manage workloads and deadlines efficiently (we utilize Slack channels for communication).
- Reporting on all campaigns to stakeholders and proposing or managing adjustments as necessary.
- Analyzing data targeting, segmentation, and performance by pulling, manipulating, and interpreting data.
- Managing multiple projects simultaneously while effectively prioritizing competing issues.
Our Humble Expectations
The ideal candidate will bring strong expertise in some of the following areas, coupled with a curiosity to grow in others:
- Bachelor's Degree (Marketing or Business preferred) or strong relevant experience.
- 2-4 years of experience with email applications.
- CRM/campaign management platform experience.
- Strong problem-solving and analytical skills.
- Good communication and stakeholder management abilities.
- Experience building automated CRM programs.
- Experience using data visualization tools and reporting.
- Highly computer literate.
- Familiarity with AI tools.
- Basic knowledge of HTML, SQL, or scripting.
What’s in it for You
At the company, you will work on meaningful projects, addressing real-world challenges in a dynamic three-sided marketplace. You can expect to:
🔧 Make a Visible Impact Every Day
Your contributions will directly enhance experiences for customers, partners, and riders.
🌱 Learn Fast in an Entrepreneurial Environment
Work closely with the market while enjoying autonomy, pace, and significant responsibility.
🧠 Build a Career, Not Just a Role
Stretch your abilities, acquire new skills, and develop alongside the business's evolution.
🌎 Deliver Together in an Inclusive Culture
Collaborative and values-driven teams that promote your optimal work style.
We are focused on creating a fair process that highlights your skills—our interview process usually consists of 3-4 stages.
Diversity, Equity and Inclusion
We understand that a great workplace reflects the diverse world around us. We are committed to fostering a work environment where everyone can perform their best and feel they belong.
We believe in equal opportunity for all candidates, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or a long-term health condition and require support to apply or need reasonable adjustments during the recruitment process, you will have the opportunity to disclose this after submitting your application. We will provide guidance on how to request support to ensure a fair experience.
If you are excited about making a meaningful impact within a fast-paced marketplace and eager to grow your career within ambitious, supportive teams, we would love to hear from you!
