About the Role / About the Job
The role involves promoting awareness of the brand image both internally and externally while utilizing sales techniques to maximize revenue and sustain guest loyalty. This position includes communication with potential owners to set up preview package sales and tours. Responsibilities also entail encouraging guests to schedule these tours, explaining the details of attending a sales presentation, and verifying eligibility for preview package sales. Additionally, the role involves determining and providing complimentary gifts to guests for their patronage, performing general office duties to support the Sales & Marketing team, and accurately relaying messages.
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Responsibilities
- Promote the brand image both internally and externally.
- Communicate with potential owners via telephone to set up and encourage preview package sales/tours.
- Explain the requirements for attending sales presentations and verify eligibility.
- Determine and provide complimentary items to guests as gifts for their patronage.
- Perform administrative duties such as filing, emailing, typing, and faxing.
- Receive, record, and relay messages accurately.
- Assist management in training, evaluating, and coaching employees.
- Maintain a clean and professional uniform and appearance.
- Ensure confidentiality of proprietary information and protect the privacy of guests and coworkers.
- Welcome guests according to company standards, anticipate and address service needs, and express genuine appreciation.
- Use clear and professional language in all communications and prepare written documents accurately.
- Develop positive working relationships and support team goals.
- Move or carry objects weighing up to 10 pounds as needed.
- Perform any other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of relevant experience.
- Supervisory Experience: Not required.
- License or Certification: None required.
Benefits
- Equal opportunity employer committed to welcoming all individuals and providing access to opportunities.
- A culture that values the rich blend of backgrounds and experiences of associates.
- A supportive environment that nurtures well-being and a balance in life away from home.
