About the Role
The role involves promoting awareness of the brand image both internally and externally, utilizing sales techniques to maximize revenue while maintaining guest loyalty to the company. The position requires effective communication with potential owners through telephone interactions to set up preview package sales and tours. Responsibilities include encouraging guests or callers to purchase or schedule preview package sales/tours and explaining the details and requirements for attending a sales presentation related to a vacation club property. Additionally, the role involves verifying the eligibility of individuals for preview package sales/tours prior to scheduling their tours, as well as determining and giving complimentaries as gifts to guests for their patronage. General office duties to support Sales & Marketing are also included, such as filing, sending emails, typing, and faxing, as well as receiving, recording, and relaying messages accurately and legibly.
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Responsibilities
- Promote brand awareness internally and externally.
- Utilize sales techniques to maximize revenue and maintain guest loyalty.
- Communicate via telephone with potential owners to set up preview package sales/tours.
- Encourage purchases or scheduling of preview package sales/tours.
- Explain details and requirements for attending sales presentations.
- Verify eligibility requirements for preview package sales/tours.
- Determine and provide complimentaries to guests.
- Perform general office duties: filing, email, typing, and faxing.
- Accurately receive and relay messages.
- Assist management in training, evaluating, counseling, and motivating employees.
- Follow all company policies and maintain a clean and professional appearance.
- Protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs; express genuine appreciation to guests.
- Communicate clearly and professionally with others.
- Develop and maintain positive working relationships to achieve common goals.
- Ensure adherence to quality expectations and standards.
- Manage objects weighing 10 pounds or less.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Equal Opportunity Employment
At the company, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
