As a leader in the Go to Market Operations team under our Office of the CEO’s Strategy & Operations organization, the MEA NORTH Revenue Operations Head is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. This leader will drive innovation, consistency, automation, and simplicity into the business to execute world-class field revenue operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements.
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Responsibilities
- Lead the MEA NORTH Revenue Operations teams, supporting all phases of the Customer journey.
- Drive the entirety of Revenue Operations practices/cadences/KPIs across our ONE Customer Value Journey.
- Provide insights to the business and leadership on Operational KPIs including but not limited to Coverage, Quota allocation & Attainment, and Forecast Accuracy.
- Develop and deploy corrective measures and best practices to meet and exceed KPI targets as well as work with the evolution of our Cloud metrics and business goals.
- Inspire and guide holistic organizational excellence and drive the next generation of practices, processes, and KPIs to deliver Customer Lifetime Value in the cloud.
- Serve as a highly credible spokesperson for CS business operations initiatives in MEA NORTH.
Requirements
- Proven experience managing complex businesses and functions with structured initiatives and programs.
- Track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes.
- Demonstrated ability to lead in complex cross-organizational interactions and collaborations under aggressive timelines and market pressure.
- Experience leading customer-facing, sales, services, support, or business operations organizations desired.
- Proficiency in Excel, data-driven tools, SAC, and data analysis.
- Strong communication skills, including experience in communicating with C-level executives.
Work Conditions
- Expected Travel: 0 - 10%
- Employment Type: Regular Full Time
- Career Status: Management
- Additional Locations: #LI-Hybrid
