MEA Solution Area Lead & CSA Director – ABS Work Force

The CSA Director – ABS Work Force is a strategic leadership role based in the MEA Area HQ, serving as the solution lead for ABS across MEA. This role is responsible for driving technical excellence, delivery impact, and customer success across the region, while directly managing the CSA team in Qatar, Kuwait, Saudi Arabia, and MCC.

Location
Dubai (MEA-HQ), Dubai, United Arab Emirates

Work Conditions
3 days / week in-office
Travel: 0-25%

Responsibilities

• Act as the ABS solution lead for MEA, shaping technical strategy and delivery priorities across all subsidiaries.
• Lead and coach ABS CSAs in Qatar, Kuwait, Saudi Arabia, and MCC, ensuring CSA coverage for strategic workloads including Copilot & Copilot chat.
• Oversee execution of milestones and ensure CSA engagement in delivery planning.

Qualifications

• Proven experience in managing technical teams across geographies.
• Deep understanding of cloud architecture, AI business solutions, and customer success motions.
• Strong leadership, coaching, and stakeholder management skills.
• Familiarity with MEA CSU delivery models and Factory engagement processes is a plus.

Preferred Skills

• Strategic planning and execution
• Technical depth in AI, cloud, and MW technologies
• Data-driven decision-making
• Cross-functional collaboration
• Change management and transformation leadership

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect