About the Role
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In this position, you will serve as a key point of contact for guests, ensuring their needs are met effectively and efficiently. You will utilize sales techniques to enhance revenue while maintaining high guest loyalty to the brand. This includes tasks such as up-selling and providing complimentary gifts to guests for their patronage. Your role will also involve processing rewards points, handling reservation requests via phone, fax, or mail, and performing general office duties to support the Sales & Marketing team.
Responsibilities
- Contact the appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
- Maximize revenue through effective sales techniques while maintaining guest loyalty.
- Determine and provide guests with complimentary gifts (e.g., rewards points, show tickets, gift certificates).
- Promote brand image internally and externally.
- Process requests for redeeming rewards points, as well as all reservation requests, changes, and cancellations.
- Enter rewards information into the appropriate software when taking guest reservations.
- Handle guest calls, requests, questions, or concerns and process them accurately.
- Perform general office duties such as filing, sending emails, typing, and faxing.
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures and ensure a clean, professional appearance.
- Welcome and acknowledge guests according to company standards; anticipate and address guest service needs.
- Communicate clearly and professionally with guests and colleagues.
- Develop and maintain positive working relationships with others to achieve common goals.
- Monitor performance of team members to ensure compliance with quality standards.
- Perform physical tasks, including moving, lifting, carrying, pushing, and pulling objects weighing 10 pounds or less.
- Execute other reasonable job duties as assigned by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Benefits
- Join a global community with a commitment to diversity and inclusion.
- Opportunity to create meaningful guest experiences and be part of a team that values your contributions.
- Engage with a supportive environment that fosters teamwork and professional growth.
