About the role
At the company, every new restaurant partner passes through our Operations team before it takes its first payment. As a Merchant Onboarding Intern in our Operations team, you will work closely with our Operations Manager in Qatar to get new restaurants live quickly and correctly, train their staff, and keep each restaurant’s setup accurate after launch.
The role is mainly customer-facing. You will speak with restaurant owners, managers, and POS providers every day and train restaurant staff on-site, so clear communication matters. You will also work hands-on in our admin systems, so you need to be comfortable with technology. This is a great opportunity for someone who is organized, enjoys working with people, and wants to learn how a fast-growing fintech onboards and supports hundreds of merchants.
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What you’ll own
- Conduct training sessions for front-of-house staff at new and existing restaurants.
- Process new merchant onboarding submissions, including collecting and checking KYC documents.
- Set up restaurant configurations in the company admin panel.
- Coordinate with restaurants, POS providers, and internal teams (Sales, Integrations, Menu & Design) so that each launch happens on the agreed date.
- Action restaurant change requests, such as commission and payment-cycle updates, bank detail changes, and configuration updates.
- Maintain an equipment inventory list.
Who you are
- Confident speaking with external stakeholders.
- Organized, reliable, and able to follow through without being chased.
- Proactive and willing to learn.
What you’ll need
- Recently graduated with a Bachelor’s degree.
- Lived in Doha for 3+ years.
- Available full-time in Doha, and happy to move between restaurants during the day. A valid Qatar driving licence is a strong advantage.
- Tech-savvy, especially with AI tools.
- Excel / Google Sheets skills.
- Comfortable working shifts, either 9am–6pm or 12pm–9pm.
- Arabic is a must.
Nice to have
- Experience in F&B, hospitality, retail, or customer service is a plus.
What we offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally.
- The opportunity to solve challenging problems in payments, hospitality, and customer experience.
- A fast-moving environment where great ideas quickly become reality.
- Close collaboration with experienced operators, builders, and industry experts.
- A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally.
Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now.
