Merchant Onboarding Specialist

As a Merchant Onboarding Specialist, you will be responsible for preparing and launching merchants' online stores, ensuring all technical and commercial aspects are configured effectively. You will set up store configurations, customize storefronts, upload products, configure payment and shipping methods, and ensure each store is fully ready for launch. By delivering a seamless onboarding experience, you will help merchants start selling confidently on the company.

Location
Jeddah, Saudi Arabia

Key Responsibilities

• Online Store Setup:

  • Customize templates and interfaces to align with the brand’s identity.
  • Accurately list and categorize products on the platform, including adding images, descriptions, and pricing.
  • Configure and update shipping and payment details based on the store’s needs.

• Integration with Payment and Shipping Systems:

  • Ensure seamless integration of various payment gateways with the online store.
  • Set up both local and international shipping options smoothly, and regularly test the purchasing process to ensure proper functionality.

• User Experience Optimization:

  • Ensure a seamless browsing and purchasing experience on the platform.
  • Conduct A/B testing for the user interface and implement improvements for faster page loading.
  • Provide solutions to user experience issues and ensure customer satisfaction.

• Ongoing Technical Support:

  • Provide continuous technical support to resolve any issues related to the online store.

• Collaboration with Other Teams:

  • Coordinate with specialized teams to meet merchant needs.
  • Work closely with technical support and development teams to resolve any store-related technical issues.

• Keeping Up with Technology Trends:

  • Stay up to date with the latest e-commerce technologies and site optimization tools.
  • Suggest innovative solutions to improve online store performance.
  • Deliver full training to merchants on how to use the platform effectively.

Requirements

• Bachelor’s degree in Business Administration, E-commerce, Information Technology, Marketing, or a related field.
• 1–3 years of experience in Merchant Onboarding, Customer Success, Account Management, Technical Support, or Customer Support, preferably within the e-commerce or SaaS industry.
• Hands-on experience setting up, configuring, or managing online stores using e-commerce platforms is a plus.
• Fluent in Arabic and English, with excellent verbal and written communication skills.
• Strong problem-solving, analytical, and troubleshooting skills, with the ability to identify merchants' needs and recommend effective solutions.
• Ability to work in a fast-paced, dynamic, and changing environment while managing multiple priorities.
• Ability to perform effectively under pressure and resolve merchants' issues in a timely manner.
• Strong interpersonal and relationship management skills, with experience supporting or working directly with merchants.