About the Role
The Clinical Application Specialist is responsible for developing and delivering clinical education sessions aligned with the organization’s standards and product-specific training materials. This role involves advising customers on optimal clinical procedures and protocols for effective equipment use, providing support to clinical support associate specialists and customers, and ensuring compliance with operational policies.
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Responsibilities
- Develop and deliver clinical education sessions to customers.
- Advise on implementation of optimal clinical procedures and protocols to enhance equipment effectiveness.
- Provide first and second-line support to clinical support associate specialists and customers.
- Utilize independent judgment under established processes to navigate operational policies.
- Apply analytical skills to efficiently resolve medium complexity requests.
- Participate in customer escalations and feedback processes, capturing information and managing actions accordingly.
- Collaborate with cross-functional teams including product development, quality assurance, and regulatory affairs to address customer concerns.
- Maintain a deep understanding of the organization’s products and relevant industry standards for informed customer support.
- Contribute to continuous improvement initiatives to optimize service delivery and customer satisfaction.
- Engage in moderately complex clinical or system application assignments.
- Document service records with detailed descriptions of problems and resolutions within the Service Management System.
- Establish productive working relationships to collaboratively resolve mutual problems and identify economically efficient solutions.
You're the Right Fit If
- You have a minimum of 4 years of experience in the Medical Industry, Clinical Support, Healthcare, Customer Service or an equivalent field.
How We Work Together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities, while field roles are typically performed at customer or supplier locations.
