About the Role
This position involves contributing general knowledge and skill in technology to provide first-and some second-level support, including break-fix (repairs, installations, maintenance of systems) for designated property/properties. The role generally operates within well-established guidelines to complete routine tasks and is responsible for performing repairs, installations, and maintenance for property-based systems. A solid understanding of sophisticated technology equipment and processes is essential.
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Candidate Profile
Education and Experience
Required:
- High school diploma or GED; 2-4 years of experience in the Information Technology or a related professional area.
- OR
- 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years of experience or related professional area.
Preferred:
- System-related professional certifications are desired.
Core Work Activities
Managing Technology Needs within Budget Targets
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that property/properties are compliant with appropriate policies and manuals, implementing solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
- Conducts periodic inventories of applications and hardware; prepares reports as requested.
- Confirms that technology assets are secured and complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
- Writes and presents proposals, analyses, project plans, cost models, etc., in both written and oral formats.
- Provides customer service to associates at dedicated property/properties and responds to inquiries from customers/vendors/peer group.
- Delivers detailed status reports as requested.
Verifying Client Technology Needs are Met
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance and escalates support for all approved technology solutions and Request Center Processes.
- Supports guest and associate internet access requirements and escalates problems as appropriate through direct supervisors, CLS IT Field, and/or appropriate IT resources.
- Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network; performs routine desktop backups as scheduled or directed.
- Manages moves/adds/changes for PCs/peripherals, migrating data when necessary, and confirms technology security (i.e. encryption, patch deployment) and compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
- Supports unit infrastructure (servers, switches, routers, APs, etc.) and engages appropriate IT and/or Vendor resources.
- Assists in creating and maintaining a secure server environment, performs server backups, and conducts routine preventative maintenance.
- Pulls through support for corporate, regional, and property initiatives.
Benefits and Environment
- This role offers an opportunity to be part of a company that values diversity and equality within the workplace. The organization fosters an environment where unique backgrounds are celebrated and enables all associates to access opportunities.
- Joining this team means becoming a member of a global community dedicated to creating a sense of belonging and delivering meaningful guest experiences.
