About the Role
This position manages the daily functions of the department, focusing on the protection of property assets, employees, guests, and the premises. Responsibilities include maintaining logs, certifications, and documents mandated by law and Standard Operating Procedures, conducting staff training in emergency procedures, and implementing accident and fire prevention measures. A strong emphasis is placed on achieving guest and employee satisfaction while adhering to the operational budget.
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Candidate Profile
Education and Experience
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
- OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Core Work Activities
Managing Security/Loss Prevention Operations
- Assist the Director of Engineering in administrating fire prevention programs and emergency preparedness.
- Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develop detailed "shut down" procedures to ensure that all areas are secured appropriately.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention.
- Develop monthly checklists for all CCTV equipment, alarmed doors, and duress alarms for functionality.
- Incorporate inspection tours of recording systems during patrols covering all areas of the property.
- Follow Duty of Care processes for the protection of guests and employees.
- Address and follow up on unusual activities that may affect guest and employee well-being.
- Handle complaints, settle disputes, and negotiate in resolving conflicts.
- Implement action plans to monitor and control risk.
- Oversee all loss prevention operations, including patrol processes, emergency responses, investigations for all guest and employee incidents, and the shipping/receiving process.
- Guide the Accident Prevention Committee's efforts.
- Manage first aid programs for guests and employees.
- Oversee claims processes, closely monitoring General Liability and Workers’ Compensation cases.
- Communicate safety procedures and ensure employee understanding of safety protocols.
- Promote teamwork and cooperative relationships with other departments to serve as a deterrent to crime.
- Provide personal assistance, medical attention, and emotional support as needed.
- Serve as a role model demonstrating appropriate behavior and leadership skills.
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations daily.
- Identify educational needs and develop training programs or classes.
- Inspect and critique the loss prevention department's performance to maintain professionalism and customer service.
- Provide services exceeding expectations for customer satisfaction and retention.
Additional Responsibilities
- Analyze information to evaluate results and choose the best solutions for problem-solving.
- Develop relationships with local law enforcement and emergency services.
- Update executives and peers with relevant information in a timely manner.
- Communicate information to supervisors and co-workers through various channels.
Benefits
- Join a global community that promotes inclusivity and values diverse backgrounds.
- Engage in a team-oriented environment focused on meaningful guest experiences.
- Access to opportunities for personal and professional growth through training and development.
