About the Role
This position manages the daily functions of the department to ensure the protection of property assets, employees, guests, and the property itself. Key responsibilities include maintaining logs, certifications, and documents required by law and Standard Operating Procedures. The role focuses on ensuring guest and employee satisfaction while achieving the operating budget and training staff in established emergency procedures.
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Candidate Profile
Education and Experience
- High school diploma or GED; 4 years of experience in the security/loss prevention or related professional area.
- OR
- 2-year degree from an accredited university in Criminal Justice or a related major; 2 years of experience in the security/loss prevention or related professional area.
Core Work Activities
Managing Security/Loss Prevention Operations
- Assists in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement processes.
- Develops detailed "shutdown" procedures for the property to ensure that all areas are secured appropriately.
- Complies with applicable laws and safety regulations.
- Follows key control guidelines in loss prevention and within the property.
- Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
- Incorporates thorough inspections into patrols encompassing all areas of the property's interior and exterior.
- Follows Duty of Care processes for the protection of guests and employees.
- Monitors unusual activities in and around the property that could impair the well-being of guests and employees.
- Handles complaints, settlements of disputes, grievances, and conflicts, or otherwise negotiates with others.
- Implements action plans to monitor and control risk.
- Oversees all loss prevention operations, including patrol processes, emergency responses, investigations for guest and employee-related incidents, and the shipping and receiving process.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid programs for guests and employees.
- Monitors General Liability and Worker’s Compensation cases to protect company assets.
- Communicates the importance of safety procedures and ensures employee understanding of safety codes.
- Emphasizes teamwork and builds mutual trust and respect among team members.
- Provides personal assistance, medical attention, and emotional support to coworkers and customers.
- Serves as a role model demonstrating appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others while advocating sound financial decisions.
Ensuring Exceptional Customer Service
- Meets quality standards and customer expectations daily.
- Identifies the educational needs of others, developing formal educational programs, and instructing others.
- Inspects and critiques the performance of the loss prevention department to maintain a high level of professionalism and customer service.
- Provides services that exceed customer satisfaction and retention expectations.
Additional Responsibilities
- Analyzes information and evaluates results to select the best solutions and solve problems.
- Develops relationships with local law enforcement and emergency services.
- Keeps executives and peers informed on relevant information in a timely manner.
- Provides information to supervisors and co-workers through various communication methods.
