About the Role
The M365 Engineer will be a key member of the IT department, providing advanced-level support, troubleshooting, and administration of the Microsoft 365 environment. This role requires handling complex technical issues, designing and implementing solutions for optimal performance, and leading escalations from lower tiers of support. Candidates must have deep expertise in Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, Intune, Auto Pilot, Microsoft Purview, and Power Platform, with a focus on compliance and automation. This is an onsite role located in Abu Dhabi, and candidates should have a minimum of 7 years of relevant experience, ability to work as part of a team and independently, and a positive attitude towards business problems.
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Key Responsibilities
- Manage the Microsoft 365 tenant.
- Handle day-to-day administration, monitoring, and support of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Microsoft Intune, Defender, and Entra Identity.
- Manage user and computer identities, roles, and permissions using Azure Active Directory and On-premises Active Directory.
- Administer Identity, SSO, MFA, and PIM.
- Provide support and resolve end-user email access issues and other issues related to Office365 services.
- Ensure proper configuration, collaboration tools, and compliance for Microsoft Teams.
- Ongoing administration of security features across Microsoft 365, including Multi-Factor Authentication (MFA), Conditional Access, Identity Protection, and other advanced security features.
- Administer, configure, and maintain Microsoft Intune for managing devices (Windows, iOS, Android, and macOS) and applications.
- Configure and enforce mobile device management (MDM) and mobile application management (MAM) policies using Intune.
- Manage device enrollment processes, including automated provisioning, configuration profiles, and compliance policies.
- Maintain awareness and compliance with Microsoft 365 security features (Data Loss Prevention, Data Classification, Information Rights Management, etc.).
- Ensure compliance with company policies and applicable regulations using Microsoft 365 Compliance tools.
- Maintain the secure score of the entire tenant within the acceptable range.
- Automate daily and repetitive tasks with PowerShell scripts.
- Stay updated on patches and new features; plan and execute monthly patches, upgrades, or changes to ensure optimal performance.
- Continuously evaluate and improve the configuration and performance of the Microsoft 365 environment.
- Execute and support M365 migrations and tenant consolidation projects.
- Evaluate and implement new Microsoft 365 capabilities.
Required Qualifications & Experience
- Bachelor’s Degree in any computer stream (3-4 years)
- Microsoft Certified: Administrator Expert (MS-102) experience required
- Minimum 4-7 years of relevant experience.
