The company is seeking an experienced Microsoft Dynamics 365 CRM Technical Lead to lead the design, development, integration, and delivery of Dynamics 365 Customer Engagement and Power Platform solutions. The successful candidate will provide technical leadership, guide development teams, ensure solution quality, and support large-scale digital transformation initiatives.
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Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
Key Responsibilities:
- Lead the technical design, development, customization, and implementation of Dynamics 365 CRM solutions.
- Develop and oversee custom plugins, workflows, APIs, integrations, and extensions using C# and .NET technologies.
- Design and implement integrations between Dynamics 365 CRM and enterprise applications.
- Build and extend Power Platform solutions, including Power Apps, Power Automate, Dataverse, and Power Pages.
- Participate in requirements gathering, solution design, estimation, and architecture reviews.
- Support data migration, integration mapping, and data quality activities.
- Manage solution deployments, release planning, and application lifecycle management (ALM).
- Troubleshoot complex technical issues and optimize system performance.
- Conduct code reviews and ensure adherence to development best practices.
- Mentor developers and provide technical guidance across project teams.
- Prepare technical documentation, design specifications, deployment guides, and support documentation.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of hands-on experience with Microsoft Dynamics 365 CRM/Customer Engagement.
- Proven experience in a Technical Lead or Senior CRM Developer role.
- Strong expertise in Dynamics 365 Sales, Customer Service, Field Service, and Power Platform.
- Advanced development experience with C#, .NET, ASP.NET, JavaScript, TypeScript, REST APIs, and SQL Server.
- Hands-on experience developing plugins, custom workflow activities, PCF controls, custom APIs, and integrations.
- Strong knowledge of Dataverse, Power Apps, Power Automate, security roles, and environment management.
- Experience integrating Dynamics 365 CRM with ERP and other enterprise systems.
- Experience with Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, and Azure DevOps.
- Strong understanding of solution architecture, security, performance optimization, and data governance.
- Experience leading development teams, conducting code reviews, and managing technical delivery.
Preferred Qualifications:
- Microsoft certifications in Dynamics 365, Power Platform, Azure, or Solution Architecture.
- Experience with Omnichannel, Customer Insights, Power Pages, or Copilot Studio.
- Experience with Agile/Scrum and DevSecOps practices.
- Arabic language skills are a plus.
Skills:
- Microsoft Dynamics 365 CRM
- Power Platform
- C# & .NET
- JavaScript & TypeScript
- Azure Integration Services
- Dataverse
- REST APIs & Integrations
- Solution Architecture
- Azure DevOps
- Technical Leadership
- Code Reviews & Mentoring
- Problem Solving & Communication
