About the Job
The purpose of this position is to implement, maintain, and support an infrastructure for the company Enterprise customers. The job holder will be part of a team responsible for implementing and maintaining a Cloud platform and ensures services are provided according to the agreed contract, SLA, and quality. This position includes working with Enterprise customers in optimizing and monitoring requirements to gain operational efficiencies in order to drive the organization to a highly customer satisfaction.
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Key Accountabilities
- Full responsibility of the company Cloud Services and Infrastructure.
- Administer systems such as Windows, Active Directory, Monitoring, Exchange, DNS, Lync, and SharePoint.
- Diagnose system issues, predict future trends, make recommendations and implement client solutions.
- Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
- Manage stakeholder expectation and resolve customer escalations.
- Conduct data and security auditing as per business needs, requirements, and approval.
- Implement new procedures, processes, and technology. Adapt these changes into the Cloud environment.
Requirements
- Bachelor Degree in Computer Science or Information Systems.
- Minimum 9 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge).
- Very good experience in VMWare, VCentre, Network and/or Storage.
- Solid experience maintaining and applying security policies and procedures.
- Minimum 2 years’ experience in Managed Cloud Service environment.
- Must have knowledge on using tools such as HP Service Management, Cisco ACI, UCS, Zenoss, VMWare, and UCS Director.
- Ability to work effectively in a 24 x 7 x 365 environment.
Skills
- Language proficiency in English/Arabic.
- Good conflict training, analytical skills, problem-solving skills, and organizational skills.
- Be customer service-minded and focus on solution providing.
- Excellent oral and written communication skills.
- Ability to handle multiple tasks at once, prioritize, and demonstrate excellent follow-through on each task assigned.
- Be flexible and adjust to changing business needs and environment.
