The company is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover. You'll work alongside solution architects and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.
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Responsibilities
- Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.
- Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.
- Translate business requirements into functional specifications that solution and technical teams can build against.
- Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.
- Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off.
- Maintain backlogs and requirement traceability across the project lifecycle.
- Support presales and scoping activities, including effort estimation and proposal input.
- Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.
Requirements
- 5+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations.
- Proven experience in the Airline & Aviation Industry is required.
- Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).
- Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria.
- Experience facilitating workshops and managing client-facing communication with confidence.
- Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery.
- Strong analytical thinking and attention to detail.
- Excellent written and spoken English; Arabic is an advantage given our regional client base.
Nice to Have
- Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).
- Experience with MuleSoft, Agentforce, or data migration projects.
- Prior experience at a consulting or implementation partner.
Benefits
- Work on high-impact Salesforce transformations for leading regional brands.
- Structured BA practice with frameworks, mentorship, and a clear progression path.
- Exposure across multiple industries and the full Salesforce platform.
- A collaborative team that invests in capability building.
- Attractive packages and performance compensation.
- Full work comfort, ability to work remotely from any place.
- Health insurance package. We care about your health and well-being.
- Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times.
