As a Mid Market Account Manager, you will manage a portfolio of restaurant partners on the company, with a focus on high performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for the company. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the company platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.
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What will you be doing
- Manage a portfolio of mid market restaurant partners, acting as their main point of contact at the company
- Build strong relationships with partners and run regular performance and business reviews
- Identify and execute growth opportunities to increase order volume and partner performance
- Monitor operational metrics and support partners in improving service quality
- Drive adoption of the company's marketing tools, promotions, and campaigns
- Support partner onboarding and expansion onto the company's platform
- Collaborate with internal teams to resolve issues and drive partner success
What skills you need
- 3+ years in a commercial role in a fast paced environment
- Strong relationship management and stakeholder engagement skills
- Commercial mindset with the ability to identify growth opportunities
- Analytical ability to interpret performance data and drive actions
- Clear communication and influencing skills with partners and internal teams
- Strong organisation and ability to manage multiple accounts
- Problem solving mindset and ability to navigate operational challenges
- Collaborative approach when working cross functionally
Benefits and Diversity
- 25 days of Annual Leave
- Comprehensive medical insurance
- Annual flight allowance (for employee only)
- Free company Plus
- Maternity and paternity benefits
- End-of-year parties & regular social events
- An extremely fun team to work with!
Location: Abu Dhabi - Al Maqam Tower
