The company's mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. As a technology-driven company at the forefront of a rapidly expanding industry, we strive to make access to food and products more convenient and enjoyable. Our small team is making a significant impact, answering the most interesting questions and moving quickly while valuing autonomy and ownership.
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As the company continues to scale, we become a major revenue channel for restaurants. Our account management team not only provides best-in-class support but also acts as restaurant consultants using data-driven insights and industry knowledge to help our partner restaurants grow. We are a passionate and dynamic group of team players who collaborate efficiently across departments, building exceptional relationships.
In this role, you will lead and develop a team of account managers responsible for managing Mid Market partners, including both local gems and national chains. Your primary focus will be to support your team, set clear priorities, and define the growth strategy for this restaurant segment. You will heavily engage with account managers on their partner portfolios and take an active role in commercial negotiations with top or complex partners, ensuring performance targets are consistently met. This role demands strong people leadership, strategic thinking, and the ability to balance hands-on support with scalable impact.
What You Will Be Doing:
- Manage, coach, and develop a team of Account Managers managing restaurant partners
- Drive adoption and sell the company's tools and features to partners
- Set clear goals, priorities, and performance expectations for the team
- Define and own the growth strategy for your restaurant segment
- Get directly involved with top-tier or complex partners when required
- Drive consistent operational excellence through performance reviews
- Identify risks, challenges, and opportunities across the segment and act early
- Collaborate cross-functionally to remove blockers and improve partner outcomes
- Scale best practices, tools, and ways of working across the team
What Skills You Will Need:
- 5+ years in a commercial role, with 3+ years of proven experience managing a complex team
- Strong understanding of restaurant marketplace dynamics and performance drivers
- Commercial mindset with the ability to guide negotiations and growth discussions
- Data-driven approach to performance management and decision-making
- Strong stakeholder management and communication skills
- Ability to coach, influence, and support others rather than owning all execution
- Comfortable operating in fast-paced, changing environments with high ownership
Benefits:
- 25 days of Annual Leave
- Comprehensive medical insurance
- Annual flight allowance (for employee only)
- Free the company Plus
- Maternity and paternity benefits
- End-of-year parties & regular social events
- An extremely fun team to work with!
Work Conditions: On-site, Full-time
Job Location: Dubai, Dubai, United Arab Emirates.
