Responsible for managing a new team initially consisting of eight sales professionals based in Riyadh & Cairo. The team will be focused on driving on-time operational services support renewals, improving customer net dollar retention, and building strong customer relationships, developing new business opportunities, and increasing market share. Works strategically with customers and/or strategic partners within a defined account assignment or territory. Manages the performance of individual contributors and the overall team and grows and develops talent within the organization.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Responsibilities:
- Manages a team initially consisting of 7 DSRs, who will lead defined territories of named accounts focusing on installed base renewals, Operational Services new business growth, and Day One contracts.
- Deliver budget, team forecasting and ensure high levels of team sales hygiene via SFDC.
- Direct daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Coaches and mentors employee direct reports, and may coach and mentor non-direct reports as needed.
- Manages team and individual performance, advising management and peers on matters of importance to area(s) of responsibility.
- Proposes/influences direction-setting and assigns responsibilities.
- Creates a working environment conducive to individual growth and high performance.
- Establishes and manages relationships with customer subject matter experts and appropriate customer management, with the objective of maintaining and building the business.
Education and Experience Required:
- Bachelor's degree in Computer Science, Engineering, Business, or related field, or equivalent work experience.
- May hold a Master’s or advanced degree in a related field. Typically 8+ years of relevant experience.
Knowledge and Skills:
- Leadership and workforce management/development.
- Customer relationship-building and escalation management.
- Knowledge of corporate capabilities and outsourcing industry norms.
- Business analysis and planning, general financial management/cost management.
- General project management, in-depth understanding of Operational Services and related technologies.
Additional Skills:
- Accountability
- Active Learning
- Assertiveness
- Building Rapport
- Coaching
- Complex Sales
- Customer Experience Strategy
- Financial Acumen
- Managing Ambiguity
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.
Personal & Professional Development
We invest in your career, with specific programs to help you reach your career goals, whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness, managing our work and personal needs flexibly.
Job Level: Manager_1
