The Middle East IT Service Senior Manager is a pivotal role within the company, serving as the primary connection between local business leadership and the global IT organization across Dubai, Riyadh, Doha, Abu Dhabi, and Kuwait. This position is not a back-office function; it is integral to how technology serves the business and ensures that IT solutions align with local needs. The company partners with leaders in business and society to address their most significant challenges and seize their greatest opportunities. Founded in 1963, the company has pioneered business strategy and now helps clients with total transformation—enabling growth, building competitive advantage, and driving impactful results. Our diverse, global teams leverage deep industry and functional expertise to deliver innovative solutions through management consulting, technology and design, corporate and digital ventures, and business purpose.
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Key Responsibilities:
- Stakeholder Relationships & Business Partnering: Serve as the main point of contact for local business leadership, actively managing senior relationships, and translating business feedback into actionable items for the IT organization.
- Capacity & Financial Management: Manage regional capacity in line with global targets, support data-driven discussions with leadership, and promote automation and self-service capabilities to enhance efficiency.
- Security, Compliance & Resilience: Ensure secure workflows and compliance standards are integrated into service practices while minimizing operational risks.
Qualifications:
- 8–12+ years in IT Service Management, Digital Workplace, or End-User Computing leadership.
- Proven experience in multi-site or regional service delivery and service transformation.
- Familiarity with AI-enabled support tools and financial management.
- Strong vendor management skills and a data-driven approach to decision-making.
- Fluent in English; proficiency in Arabic is a distinct advantage.
- Willingness to travel occasionally within the Middle East.
If you possess leadership, integrity, and a track record of driving change, we would like to hear from you.
