Middle East Sales Relationship Manager – VP - State Street Markets, GlobalLINK.

About the Role
Fund Connect is seeking a Regional Sales Relationship Manager to drive client success through strong engagement and exceptional service. In this role, you will manage your own portfolio of client relationships, while anticipating, understanding, and addressing clients’ day-to-day needs. Building strong relationships across sales, operations, legal, compliance, and other internal teams is essential to ensure a seamless client lifecycle from initial contact through onboarding and beyond. This position requires a consultative, solutions-oriented approach, demonstrating initiative, energy, strong networking skills, and the ability to build trust and accountability across the existing client base, the money market fund industry, and the wider organization. The role can be performed in a hybrid model, allowing flexibility in working from home and the office based on individual needs and role requirements.

Why This Role is Important to Us
The team is part of the company Global Markets (SSGM), which supports owners and managers of institutional assets by providing research, trading, securities lending, and innovative portfolio strategies. The primary goal of SSGM is to enhance and preserve clients’ portfolio values through the application of technology, optimization of trading, and linking of asset classes and markets globally.
Join us if you are ready to make your mark in the capital markets industry from day one.

What You Will Be Responsible For

• Take overall ownership of the client relationship, acting as the primary advocate and senior escalation point for client satisfaction.
• Manage the end-to-end client onboarding process, setting clear expectations, coordinating delivery, and supporting timely revenue realization.
• Participate in sales processes and discovery sessions, delivering high-quality demonstrations and presentations.
• Hold regular remote and in-person reviews with assigned clients to maintain satisfaction and ensure alignment with the firm’s services and product offerings.
• Develop strong knowledge of industry trends, competitor offerings, and clients’ business environments, sharing insights and their potential impact on client models.
• Represent the firm at regional conferences and actively participate in relevant industry activities.
• Develop the strategic positioning of new and existing Fund Connect capabilities, articulating product features, client benefits, investment value, and competitive differentiation for target clients.
• Partner with Marketing to create effective Fund Connect positioning and sales collateral.
• Analyze market participants, client feedback, competitive intelligence, investment trends, and industry developments to create an integrated view of Fund Connect products and opportunities.
• Recommend actions to address product gaps and shape marketing themes, developing competitive campaigns that maximize the strengths of Fund Connect offerings.
• Serve as the local Outsourced Performance Manager (OPM), providing product expertise and local accountability. Responsibilities include initial due diligence on service providers, assessing risk, ensuring controls are in place, establishing SLAs, KPIs, and KRIs, maintaining oversight, escalating material contractual breaches, and supporting local governance reporting.

Key Characteristics

• Adapt effectively to new requirements, listening objectively and confirming understanding.
• Remain resilient through obstacles and setbacks, acting with urgency and driving issues to resolution.
• Demonstrate integrity, a strong commitment to results, enthusiasm for the profession, and a continuous-improvement mindset.
• Gather and share competitive intelligence, informing the Product team of relevant market activity.
• Strengthen product knowledge, sales capabilities, and efficiency through self-directed learning, training, and professional development.

What We Value

• A proven track record in cultivating meaningful client relationships.
• Established relationships at focus firms within the territory.
• Ability to create account plans, manage a territory effectively, and positively impact Net Promoter Scores.
• Outstanding communication skills (interpersonal, verbal, and written) with the ability to influence and persuade at all levels.
• Self-motivated individuals who can work both independently and within a team structure, demonstrating a strong work ethic.
• Strong time management, organizational, detail-orientation, and problem-solving skills with a sense of urgency and desire to outperform goals.
• Conduct business ethically while displaying personal and corporate integrity, showing a relentless commitment to winning.
• Ability to understand objectives and collaborate effectively with internal partners across the organization.

Education and Preferred Qualifications

• A degree in a related discipline.
• Established relationships at focus firms within the territory.
• BS/BA and 8+ years of experience leading a product in the financial services industry.
• Experience with Money Market mutual funds is strongly desired along with strong knowledge of global financial markets.
• Strategic thinker able to lead initiatives independently across functions.
• Experience driving business initiatives from concept to implementation is strongly desired.
• Demonstrated business product strategy expertise with success in developing and implementing product and channel strategies.
• Excellent communication skills, experienced in presenting to senior leaders and clients with the ability to influence and persuade.
• Strong time management, organizational, detail-orientation, and problem-solving skills, coupled with a sense of urgency to exceed goals.
• Ability to work independently or collaboratively with internal partners across the organization.

Additional Requirements

• Able to adjust to new, different, or changing requirements, listening with objectivity and confirming understanding.
• Persist despite obstacles and opposition, conveying a sense of urgency and driving issues to closure.
• Display a relentless commitment to win with personal and corporate integrity.
• Demonstrate a passion for the profession and a drive to improve, being willing to go the extra mile with a strong work ethic.
• Travel up to 25% may be required.
• Knowledge of an additional local language will be considered a plus.