About the Job:
We are seeking a skilled professional for Mobile Device Management - UEM Technology Support in Riyadh, Saudi Arabia. This full-time position involves supporting our device management efforts, ensuring optimal device provisioning, monitoring, and incident handling while collaborating with various teams for a seamless user experience.
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Key Responsibilities:
- Device Provisioning & Enrollment: Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot. Create and assign device and compliance profiles, configuration policies, and application packages.
- Monitoring, Patching & Reporting: Monitor device health, update compliance reports, and generate basic dashboards/reports. Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
- Incident & Service-Request Handling: Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments, and client-side issues. Log, track, and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.
- Carrier & Asset Management: Serve as point of contact for mobile carriers—coordinate activations, billing inquiries, and device replacements. Maintain accurate asset inventory from procurement through decommissioning.
- Documentation & Collaboration: Develop and update runbooks, SOPs, and knowledge-base articles for common tasks and known errors. Collaborate with networking, security, and application teams to troubleshoot cross-domain issues.
Qualifications:
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Education & Experience: Bachelor’s degree in IT, Computer Science, or related field, or equivalent hands-on experience. 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
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Technical Skills:
- Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
- Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting).
- Familiarity with Active Directory group management and device-object lifecycle.
- Experience with ServiceNow, Remedy, or similar ITSM/ticketing systems.
Certifications:
- Must Have: Microsoft 365 Certified: Endpoint Administrator Associate.
- Good to Have: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals (Exam AZ-900).
At the company, we believe strong connections and community are key to our success. We prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
