As a Mobile Device Management - UEM Technology Support specialist at DXC Technology, you will be responsible for device provisioning and enrollment, monitoring and reporting, incident handling, and asset management.
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Key Responsibilities:
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Device Provisioning & Enrollment:
- Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot.
- Create and assign device and compliance profiles, configuration policies, and application packages.
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Monitoring, Patching & Reporting:
- Monitor device health, update compliance reports, and generate basic dashboards/reports.
- Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
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Incident & Service-Request Handling:
- Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments, and client-side issues.
- Log, track, and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.
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Carrier & Asset Management:
- Serve as the point of contact for mobile carriers—coordinate activations, billing inquiries, and device replacements.
- Maintain accurate asset inventory from procurement through decommissioning.
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Documentation & Collaboration:
- Develop and update runbooks, SOPs, and knowledge-base articles for common tasks and known errors.
- Collaborate with networking, security, and application teams to troubleshoot cross-domain issues.
Qualifications:
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Education & Experience:
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.
- 1-3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
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Technical Skills:
- Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
- Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting).
- Familiarity with Active Directory group management and device-object lifecycle.
- Experience with ServiceNow, Remedy, or similar ITSM/ticketing systems.
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Certifications:
- Must Have: Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+.
- Good to Have: CompTIA Network+, Microsoft Certified: Azure Fundamentals (Exam AZ-900).
DXC Technology emphasizes strong connections and community in its work model, prioritizing in-person collaboration while also offering flexibility to support individual work styles and life circumstances. The company is committed to fostering an inclusive environment where everyone can thrive.
