Mobile Device Management - UEM Technology Support

As a Mobile Device Management - UEM Technology Support specialist at DXC Technology, you will be responsible for device provisioning and enrollment, monitoring and reporting, incident handling, and asset management.

Key Responsibilities:

• Device Provisioning & Enrollment:

  • Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot.
  • Create and assign device and compliance profiles, configuration policies, and application packages.

• Monitoring, Patching & Reporting:

  • Monitor device health, update compliance reports, and generate basic dashboards/reports.
  • Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.

• Incident & Service-Request Handling:

  • Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments, and client-side issues.
  • Log, track, and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.

• Carrier & Asset Management:

  • Serve as the point of contact for mobile carriers—coordinate activations, billing inquiries, and device replacements.
  • Maintain accurate asset inventory from procurement through decommissioning.

• Documentation & Collaboration:

  • Develop and update runbooks, SOPs, and knowledge-base articles for common tasks and known errors.
  • Collaborate with networking, security, and application teams to troubleshoot cross-domain issues.

Qualifications:

• Education & Experience:

  • Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.
  • 1-3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

• Technical Skills:

  • Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
  • Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting).
  • Familiarity with Active Directory group management and device-object lifecycle.
  • Experience with ServiceNow, Remedy, or similar ITSM/ticketing systems.

• Certifications:

  • Must Have: Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+.
  • Good to Have: CompTIA Network+, Microsoft Certified: Azure Fundamentals (Exam AZ-900).

DXC Technology emphasizes strong connections and community in its work model, prioritizing in-person collaboration while also offering flexibility to support individual work styles and life circumstances. The company is committed to fostering an inclusive environment where everyone can thrive.