About the Role:
We are looking for a Monitoring Engineer / Jira Admin to own the operational monitoring and observability ecosystem. This role includes managing dashboards, alerts, event correlation, SLA reporting, and Jira administration, ensuring that operational teams can proactively identify and manage production issues effectively.
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Key Responsibilities:
- Administer and maintain monitoring tools such as AppDynamics, GCP Cloud Monitoring, Grafana, and Elastic/Kibana.
- Build and maintain operational dashboards for application availability, infrastructure health, API performance, business transactions, and database health.
- Configure and tune monitoring thresholds and alerts, and reduce alert noise to improve actionable alerting.
- Correlate logs, metrics, and application events during incidents, while identifying monitoring gaps and recommending additional instrumentation.
- Develop SLA and operational-performance dashboards and produce availability, incident, and monitoring reports.
- Administer Jira workflows used by the Operations team, configuring Jira queues, SLAs, workflows, notifications, dashboards, and reports.
- Support automation of ticket creation and operational workflows, ensuring alerts are routed to the appropriate operational teams.
- Assist in major incident investigations with observability data and maintain monitoring standards and documentation, continuously improving proactive incident detection.
Preferred Qualifications:
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent.
- 2+ years in monitoring, observability, application support, or IT operations.
- Jira administration certification is advantageous.
- AppDynamics or observability certification is preferred.
- ITIL Foundation certification is preferred.
Required Technical / Professional Skills:
- AppDynamics
- GCP Cloud Monitoring
- Grafana
- Elastic/Kibana
- Application Performance Monitoring
- Log analysis and correlation
- Metrics and observability concepts
- Alert configuration
- Threshold tuning
- Dashboard creation
- SLA/SLO monitoring
- Jira/Jira Service Management administration
- Jira workflows and queues
- Jira automation
- Operational reporting
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