The company is seeking an experienced Monitoring Lead / SME to design, manage, and evolve our enterprise monitoring strategy using OpenText Tools (OBM, APM, SiteScope, OO & NNMi), Dynatrace, and SolarWinds. The candidate will be responsible for driving observability practices, managing a monitoring team, and ensuring high service availability for critical business applications and infrastructure.
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Responsibilities:
- Define and implement the enterprise monitoring and observability strategy.
- Lead and mentor L1/L2 and mid-level support teams.
- Oversee monitoring design, integrations, and tool enhancements across OBM, Dynatrace, and SolarWinds.
- Collaborate with architects, DevOps, and application teams to implement full-stack observability solutions.
- Drive automation, self-healing, and AI/ML-based predictive monitoring initiatives.
- Present monitoring health, trends, and improvements to senior stakeholders.
- Ensure compliance with ITIL processes, SLAs, and audit requirements.
- Plan capacity, scalability, and roadmap for monitoring tools and practices.
- Expertise in designing and scaling monitoring with HP Sitescope across enterprise environments.
- Strong experience in integrating HP Operations Orchestration (OO) with monitoring tools for end-to-end automation.
- Ownership of HP Service Manager (SM) and Service Portal, ensuring process compliance, SLA adherence, and reporting to leadership.
Qualifications:
- 7+ years in IT monitoring/observability, with at least 2-3 years in a leadership role.
Required Skills:
- Expertise in OBM (event/incident correlation), Dynatrace (APM, RUM, synthetic monitoring), and SolarWinds (NPM, SAM, DB monitoring).
- Strong understanding of enterprise IT landscapes - cloud (AWS/Azure/GCP), on-prem, hybrid infrastructures.
- Proven leadership and team management experience.
- Experience with observability practices - logs, metrics, traces, distributed monitoring.
- Strong stakeholder management and communication skills.
Preferred Skills:
- Languages: English (C2 Proficient)
Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
