We are hiring a Mid-Level Support Engineer to manage and optimize our monitoring framework using OpenText (OBM, APM, SiteScope, OO & NNMi), Dynatrace, and SolarWinds. This role will focus on proactive monitoring, root cause analysis, automation, and service improvements across critical IT infrastructure and applications.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
- Configure, tune, and optimize monitoring rules, dashboards, and alerts across OBM, Dynatrace, and SolarWinds.
- Perform deep-dive analysis of recurring incidents and drive problem resolution.
- Collaborate with development, infrastructure, and DevOps teams to improve observability and reduce noise in monitoring.
- Develop custom scripts and automation for monitoring integrations and alert enrichment.
- Conduct capacity planning, performance tuning, and predictive analysis using monitoring tools.
- Mentor and support L1/L2 engineers in troubleshooting and escalations.
- Participate in on-call support for high-priority incidents.
- Proficient in configuring and tuning monitoring policies in HP Sitescope for diverse infra/app components.
- Hands-on experience creating and enhancing workflows in HP Operations Orchestration (OO) for automation.
- Skilled in leveraging HP Service Manager (SM) and Service Portal for problem management and stakeholder reporting.
Required Skills:
- Strong working knowledge of application & infrastructure monitoring tools (OBM, Dynatrace, SolarWinds).
- Good understanding of APM, NPM, SNMP, WMI, and log monitoring techniques.
- Scripting knowledge (PowerShell, Python, or Shell) for automation of monitoring tasks.
- Hands-on experience with incident, problem, and change management.
- Strong troubleshooting and analytical skills across infrastructure layers (network, server, middleware, DB, app).
- Experience: 3–6 years in IT monitoring, infrastructure, or application support.
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
