About this opportunity
As Backoffice Cloud Infrastructure Operations Engineer in managed services, you will be managing second level operation of one of the large multivendor Telco-Cloud in the managed services. You will be responsible for achieving cloud infrastructure operational targets under the contractual KPIs and maintaining the deliverables quality within the SLAs.
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What you will do:
- Fault management and TT resolution
- Change request management
- Incident and emergency handling
- New nodes and service introduction
- Nodes/System Upgrades to manage life cycle management
- Dealing with internal teams and all vendors TAC to apply changes that match customer needs.
The skills you bring:
- At least 3 years in Telco-Cloud operations or equivalent experience.
- Ability to implement new techniques, or to apply positive changes to the existing processes to improve operational efficiency.
- Ability to cope with a highly demanding customer while maintaining the highest customer satisfaction levels.
- Work efficiently with different domains like planning and support organizations with articulating the proper WLA/OLA to achieve business goals.
- Advanced understanding of CI technologies used in Telecom networks is a must.
- Demonstrated ability to troubleshoot IP network connectivity issues across IPv4/IPv6, TCP/UDP, DNS, routing, VLANs, and interfaces.
- Check server hardware health using BMC, hardware diagnostics, and system logs; verify server components and network-interface health, identify faults.
- OpenStack hands-on experience is mandatory and certification is a plus.
- Excellent knowledge dealing with Linux and troubleshooting Linux (RedHat/Debian).
- Excellent knowledge of virtualization platforms like ESXi/KVM.
- Excellent hands-on experience in OpenStack, Kubernetes 'K8s' troubleshooting is mandatory.
- Excellent hands-on experience with NFVi Technologies "storage, networking, computing".
- Network automation and programming skills (ex.: Ansible/Python) is a plus.
Why join us?
You will have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You will be challenged to build solutions never seen before to some of the world’s toughest problems, all while being part of a team of diverse innovators driven to go beyond the status quo.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 793738
