About the job
As a Backoffice Cloud Infrastructure Operations Engineer in managed services, you will be responsible for managing second level operations of one of the large multivendor Telco-Clouds. Your primary focus will be to achieve cloud infrastructure operational targets under contractual KPIs while maintaining the quality of deliverables within the SLAs.
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What you will do:
- Fault management and trouble ticket resolution
- Change request management
- Incident and emergency handling
- New nodes and service introduction
- Node/System upgrades for lifecycle management
- Collaborating with internal teams and vendor TAC to implement changes that align with customer needs.
The skills you bring:
- At least 3 years of experience in Telco-Cloud operations or equivalent.
- Ability to implement new techniques and apply positive changes to existing processes to improve operational efficiency.
- Capability to maintain high customer satisfaction levels, even under demanding circumstances.
- Experience working efficiently across different domains, such as planning and support organizations, to articulate proper WLA/OLA to meet business goals.
- Advanced understanding of CI technologies used in Telecom networks is essential.
- Demonstrated ability to troubleshoot IP network connectivity issues across IPv4/IPv6, TCP/UDP, DNS, routing, VLANs, and interfaces.
- Proficient in checking server hardware health using BMC, hardware diagnostics, and system logs; able to verify server components and network interface health and identify faults.
- OpenStack hands-on experience is mandatory; certification is a plus.
- Excellent knowledge of Linux and troubleshooting skills (RedHat/Debian).
- Strong knowledge of virtualization platforms like ESXi/KVM.
- Significant hands-on experience in OpenStack and Kubernetes (K8s) troubleshooting is mandatory.
- Thorough hands-on experience with NFVi Technologies such as storage, networking, and computing.
- Knowledge of network automation and programming skills (e.g., Ansible/Python) is a plus.
Why join us?
You will have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible, crafting unique solutions to some of the world’s toughest problems. You'll be part of a diverse team of innovators who are all driven to go beyond the status quo and create what comes next.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 793738
