We are seeking a highly skilled Microsoft Dynamics CRM / Dynamics 365 Customer Engagement (CE) Consultant/Developer with 5–8 years of hands-on experience in designing, customizing, integrating, and supporting CRM solutions. The ideal candidate will be responsible for delivering end-to-end CRM implementations, enhancing existing platforms, and ensuring seamless integration with enterprise systems.
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Key Responsibilities:
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CRM Configuration & Customization:
- Configure, customize, and maintain Microsoft Dynamics CRM (on-premise or Dynamics 365 CE) environments.
- Design and develop CRM modules, forms, views, dashboards, workflows, business rules, and business process flows.
- Implement advanced customizations using CRM plugins, custom workflow activities, and JavaScript.
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Integration & Development:
- Integrate Dynamics CRM with external business applications using APIs, plugins, connectors, and middleware tools.
- Develop custom solutions using Power Platform, including Power Apps, Power Automate, and Dataverse.
- Build high-quality custom components using C# / .NET, CRM SDK, and web services.
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Business Analysis & Technical Delivery:
- Gather and analyze business requirements, translating them into scalable and effective CRM solutions.
- Optimize CRM architecture for performance, security, and reliability.
- Manage CRM release cycles, updates, patches, and environment deployments.
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User Support & Documentation:
- Provide ongoing support to CRM users, including training, troubleshooting, and issue resolution.
- Create and maintain comprehensive documentation, including architecture diagrams, solution designs, and technical specifications.
- Collaborate with cross-functional stakeholders to streamline and automate business processes using CRM capabilities.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5–8 years of hands-on experience working with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
- Expertise in CRM customization and configuration, plugins, and custom workflow activities (C#, .NET), Power Platform (Power Apps, Power Automate, Dataverse), CRM security roles, permissions, and administration, and data migration tools (KingswaySoft, SSIS, Data Import Wizard).
- Strong understanding of CRM architecture, entities, relationships, and data modeling.
- Excellent problem-solving, analytical, and communication skills.
Preferred Skills & Certifications:
- Microsoft Certified: Dynamics 365 Sales / Customer Service Functional Consultant, Power Platform Developer / Functional Consultant.
- Experience with Azure services, Power BI, or enterprise integrations.
- Experience working in regulated or enterprise environments.
Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
