As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. Your responsibilities will include defining scalable, high-performance solutions as a subject matter expert in CRM technology architecture, specifically focusing on Technology Architecture, Operational Architecture, and Architectural Frameworks.
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Key Responsibilities:
- Technology Architecture Design: Develop and deliver technology architecture for platforms, ensuring alignment with performance, capability, and scalability requirements.
- Solution Development: Create innovative CRM solutions using Microsoft Dynamics that meet business objectives.
- Stakeholder Collaboration: Facilitate workshops to gather requirements and feedback, ensuring solutions meet stakeholder needs.
- Documentation and Knowledge Sharing: Document architectural designs and decisions; mentor junior members in best practices.
- Leadership and Team Management: Manage teams to ensure effective performance and alignment with architectural goals.
Experience:
- 8–12+ years in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform.
- Proven track record of leading multi-sprint deliveries as a Technical Lead across Sales, Customer Service, and Field Service modules.
Technical Expertise:
- Advanced proficiency in C#/.NET, JavaScript/TypeScript, and PCF controls for tailored CRM solutions.
- Strong expertise in Dataverse schema design, security roles, teams, and data governance.
- Hands-on experience with CI/CD pipelines using Azure DevOps for CRM projects.
- Knowledge of integration and data migration strategies including ETL processes and data flow management.
Communication Skills:
- Exceptional written and verbal communication skills, capable of leading discussions with stakeholders and aligning solutions with business needs.
Preferred Qualifications:
- Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, and Marketing.
- Exposure to AI tools like Copilot Studio and AI Builder for CRM scenarios.
Certifications (Preferred):
- Microsoft Certified: Power Platform Developer Associate (PL-400)
- Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
- Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)
- Azure Developer/Architect (AZ-204/AZ-305)
Tools & Technologies:
- Dynamics 365 CE: Expertise in Dataverse, Power Apps, Power Automate, and Copilot Studio.
- Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans.
- Azure Services: Skilled in Azure Functions, Logic Apps, and API Management.
- Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, and SolutionPackager.
- Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, and API testing tools.
Location: Riyadh, Riyadh, Saudi Arabia (Remote)
Job Type: Full-time
Language Requirements: Not specified.
