About the Role
This position focuses on promoting awareness of the brand image both internally and externally. The role involves utilizing sales techniques that maximize revenue while maintaining existing guest loyalty. Responsibilities include communicating with potential owners via telephone to set up preview package sales/tours and encouraging guests or callers to purchase or schedule these tours. Additionally, the role requires explaining the details and requirements of attending a sales presentation, verifying eligibility for preview packages, and determining appropriate complimentary gifts for guests as a token of appreciation. General office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing, are also part of the role.
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Responsibilities
- Promote the brand image to both internal and external audiences.
- Use sales techniques to maximize revenue while enhancing guest loyalty.
- Communicate with potential owners to set up preview package sales/tours.
- Encourage purchases and scheduling of preview package sales/tours.
- Explain details related to sales presentations and verify eligibility for previews.
- Determine and provide guests with complimentaries, such as rewards points or show tickets.
- Perform general office duties to support the Sales & Marketing team.
- Receive, record, and relay messages accurately and completely.
- Assist management in training, evaluating, counseling, and coaching employees.
- Uphold company policies and procedures, maintaining professional appearance and confidentiality.
- Welcome all guests according to company standards and address service needs accordingly.
- Speak professionally and prepare written documents accurately.
- Develop positive working relationships and support team goals.
- Ensure adherence to quality standards.
- Move and handle objects weighing up to 10 pounds without assistance.
- Perform other job-related duties as requested by supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Company Commitment
At this organization, commitment to equal opportunity is paramount; all individuals are welcomed and provided access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated. The diversity of culture, talent, and experiences among associates is considered the greatest strength, with a firm commitment to non-discrimination on any protected basis, including disability and veteran status.
