Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. The Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service that delivers functional and technical Enterprise Resource Planning (ERP) solution sustainment, driving continuous NetSuite improvement and value.
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Responsibilities
- Work with customers to remediate highest priority gaps
- Evaluate and test client business processes, IT controls, and identify areas of risk for management
- Architect solutions for complex business requirements, which may include configuration, integration, and technical components, in partnership with our dedicated Technical Services (TS) team
- Apply current knowledge of IT trends and systems processes to identify security and risk management issues and opportunities for overall process improvement
- Research and consult on various tax matters
- Define detailed functional requirements and design for the TS team to test automations and integrations to NetSuite
- Customize and consult on financial reporting to enhance understanding (Balance Sheets, Income statements, Cash Flow statements)
- Provide general ledger account analysis; reconciliation, bank statements, and intercompany accounts
- Perform quality reviews of deliverables developed by other team members
Skills and Qualifications
- Previous relevant experience in application-centric functional or technical roles
- Experience in one of these vertical markets: Warehouse Distribution, Retail, Manufacturing, Finance, Software Services
- NetSuite or competitive cloud-based Enterprise Resource Planning (ERP) software solution experience
- Confirmed creativity, the ability to develop and present new ideas and conceptualize new approaches and solutions
Work Conditions
- A competitive salary with exciting benefits
- Flexible and remote working options
- Learning and development opportunities to advance your career
- Employee Assistance Program to support mental health
- Inclusive culture that celebrates diversity
- Core benefits such as medical, life insurance, and access to retirement planning
Location
DUBAI, United Arab Emirates
